Chapter 8 Flashcards
What are the disadvantages of communication via technology?
overlap between work and home, intrusion of private conversations in public spaces, and absence of non-verbal cues
What is personal space?
the zone that is felt to belong to a person
How do facial expression help non-verbal communication?
they convey emotions
What is most important with eye contact in non-verbal communication?
duration
How does body language help non-verbal communication?
provides information about a person’s tension levels
What does physical touch provide in non-verbal communication?
shows support, consolation, and sexual intimacy
What is non-verbal sensitivity?
the ability to accurately express and understand nonverbal cues
What are good conversation skills?
Indicate you are open to conversation, introduce yourself, select a relatable topic, keep the conversation flowing, make smooth exit
What is self-disclosure?
sharing information about yourself, competent communicators use this selectively
What is breadth in effective communication?
the amount of topics that are opened up
What is depth in effective communication?
how personal the information shared is
What are ways some people cope with interpersonal conflict?
avoidance, withdrawal, disruption, and overcommunication
What is the avoidance/withdrawal style of conflict management?
low concern for all, change the subject/deflect/exit, can be goal directed
What is the accommodating style of conflict management?
low concern for self/high for others, give in easily, may lead to resentment
What is the competing/forcing style of conflict management?
high concern for self/low for others, win/lose situation, may become aggressive, will lead to tension/resentment/hostility
