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First Year Business > Chapter 8 > Flashcards

Chapter 8 Flashcards

1
Q

Operations Management

A

All activities involved in transforming a product idea into a finished product

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2
Q

3 responsibilities of an operations manager

A

Production planning
Production control
Quality Control

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3
Q

Planning the production process

A
  1. Production-method decisions
  2. Facilities decisions
  3. Capacity planning
  4. Facility layouts
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4
Q

Production method decisions

A

Decide which type of production process serves the needs of the company’s customers

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5
Q

Production methods

A

Make-to-order strategy
Mass production (make-to-stock)
Mass customization

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6
Q

Make-to-order

A

Products are made to customer specification

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7
Q

Mass production (make-to-stock)

A

High volumes of products are made at low costs and help in inventory in anticipation of future demand

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8
Q

Mass customization

A

Fairly high volumes of customized products are made at fairly low prices

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9
Q

Facility decision factors

A

Proximity to suppliers and customers
Availability of workers
Quality of life
Business climate

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10
Q

Capacity planning

A

Forecast demand for your product

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11
Q

Facility layouts

A

Process layout
Cellular layout
Fixed-position layout

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12
Q

Process layout

A

Groups together workers or departments that perform similar tasks

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13
Q

Cellular layout

A

Small teams of workers handle all aspects of building a component or even a finished product

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14
Q

Fixed-position layout

A

Workers and equipment move to the product, which stays in one place

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15
Q

Materials management activities

A

Purchasing
Inventory control
Work scheduling

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16
Q

Purchasing and supplier selection

A

Accounts for 50% of all manufacturing costs

17
Q

2 ways technology has improved purchasing process

A
  1. Companies can interact with suppliers through e-purchasing
  2. EDI
18
Q

Electronic data interchange (edi)

A

computerized exchange of business transaction documents

19
Q

Inventory Control approaches

A

Just in time production
Material requirements planning
Manufacturing resource planning

20
Q

Just in time production

A

Suppliers must sent materials so they arrive just in time to enter the production process

21
Q

Material requirements planning

A

Computer program calculates material needs and determines when items should be ordered

22
Q

Manufactoring resource planning

A

Assists and monitors material planning

23
Q

Master production schedule

A

Keeps track of which goods will be produced, how many, when ,and the workflow

24
Q

Gantt chart

A

Graphical tool for determining status of projects

25
Q

Pert charts

A

Tool for diagramming activities and time required to produce a product and organizing activities in the most efficient sequence

26
Q

Use gantt when

A

Production is fairly simple
Activities are not interrelated

27
Q

Use pert when

A

Schedule is complex
Time lost on critical path could delay entire job

28
Q

Computer - aided design

A

Creates computer models of products

29
Q

Computer-aided manufacturing

A

Determines steps needed to produce a component and instructs machine designed to do the work

30
Q

Computer-integrated manufacturing

A

Integrates various operations W/ various business functions

31
Q

Flexible manufacturing system

A

Uses a central computer to control equipment that can be adaptat to produce a variety of goods

32
Q

Differences between manufacturers and service providers

A

Intangibility
Customization
Customer contact

33
Q

Operations planning

A

What services/goods to offer
How will they provide these services
Where will they locate their business and facilities
Haw will they forecast demand

34
Q

Site selection

A

Traffic count
Ease at entering and leaving the site
Parking availability
Cost of land

35
Q

Manufacturers can

A

Produce a product
Store it
Ship it

36
Q

Service providers

A

Cannot inventory their services
Must satisfy customers

37
Q

Total quality Management

A

Includes all steps that a company takes to ensure that its goods or services are of sufficiently high qualify to meet customers needs

38
Q

Statistical process control

A

Monitors production qualify by testing a sample of output to see whether goods in process are being mace accounting to predetermined specifications

39
Q

Outsourcing

A

Practice of using outside mentors to manufacture company’s actual product

First Year Business (17 decks)

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