Chapter 6 Flashcards

1
Q

Human resource Management

A

Consists of all actions that an organization takes to attract, develop, and retain quality employees

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2
Q

Strategic human resource planning

A

Process of developing a plan for satisfying an organizations Human Resources needs

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3
Q

Strategic hr process

A
  1. Job analysis
  2. Forecast hiring
  3. Recruit
    4 selection
  4. Train and decclop
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4
Q

Step 1: Job analysis

A

Identification of the tasks, responsibilities, and skills that it entails I as well as the knowledge and abilities needed to perform it
Prepares
Job description
Job specification

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5
Q

Job specification

A

Lists the qualifications needed to perform the job

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6
Q

Step 2: how to forecast hiring

A
  1. Identify the Human Resources currently available in the organization
    2.forecast the human resources needed to achieve the organizations mission and objectives
  2. Measure gap between the 2
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7
Q

Hr supply & demand

Demand > supply

A

Hire more workers
Employees work extra hours
Subcontract or outsource work
Introduce labor-saving initiatives

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8
Q

Hr supply and demand
Supply > demand

A

Do not replace those who leave
Encourage early retirement
Lay off workers
Fire workers

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9
Q

Step 4: selection process

A

Application
Testing
Interview
Physical exam/reference checks
Decision

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10
Q

Contingent workers

A

Temporary or part-time worker hirer to supplement a company’s permanent workforce

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11
Q

Types of contingent workers

A

Independent contractors consultants
freelancers
On-call
Temps

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12
Q

Step 5: developing employees

A

Orienting and training new employees

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13
Q

Orientation errors

A

No workspace assigned
Fail to supervise
Failure to introduce
Swamping
No work assigned

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14
Q

2 types of training

A

On-job
Off-job

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15
Q

4 types of motivation

A
  1. Vroom expectancy theory
  2. Maslow hierarchy of needs
  3. Equity theory
  4. 2 factor theory
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16
Q

Look at notes for the following

A

Maslow needs
Herzbergs
Expectancy theory

17
Q

Equity theory

A

Motivation theory that focuses on our perceptions of how fairly we’re treated relative to others

18
Q

Job redesign

A

Strategy used to increase job satisfaction by making jobs more interesting and challenging

19
Q

Job redesign strategies

A

Job rotation
Job enlargement
Job enrichment

20
Q

Alternative work arrangements

A

Flextime
Compressed work weeks
Part-time work
Job sharing
Working at home

21
Q

Family friendly programs

A

Dependent core
Paid parental leave
Caring for yourself

22
Q

Piecework

A

Compensation paid according to quantity of product produced or sold

23
Q

Commission

A

Pain according to quantity sold (what that person sold)

24
Q

Incentive programs

A

Bonuses
Profit sharing plan
Stock option plans

25
Stock option plans
Allows eligible employees to buy a specific #of shares of company on a set price
26
Benefits
Legally required Paid time off Insurance Retirement
27
How to do a performance appraisal
1. Set goals and performance expectations to measure performance 2. Complete an evaluation 3. Discuss evaluation w/ employees
28
360° feedback
Managers get feedback from directors
29
Upward feedback
Managers employees provide feedback
30
Why people quit
Unreasonable work demands Opinions not valued Bad work expectations Others favored
31
Involuntary termination reasons
Downsizing Job is phased out Poor performance
32
Union structure
Labor federation National Union Local Union Shop Steward
33
Mediation
Negotiating non- binding agreement
34
Arbitration
Negotiating binding agreement
35
Union tactics
Strike Picket Boycott