Chapter 6 Flashcards

1
Q

Human resource Management

A

Consists of all actions that an organization takes to attract, develop, and retain quality employees

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2
Q

Strategic human resource planning

A

Process of developing a plan for satisfying an organizations Human Resources needs

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3
Q

Strategic hr process

A
  1. Job analysis
  2. Forecast hiring
  3. Recruit
    4 selection
  4. Train and decclop
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4
Q

Step 1: Job analysis

A

Identification of the tasks, responsibilities, and skills that it entails I as well as the knowledge and abilities needed to perform it
Prepares
Job description
Job specification

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5
Q

Job specification

A

Lists the qualifications needed to perform the job

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6
Q

Step 2: how to forecast hiring

A
  1. Identify the Human Resources currently available in the organization
    2.forecast the human resources needed to achieve the organizations mission and objectives
  2. Measure gap between the 2
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7
Q

Hr supply & demand

Demand > supply

A

Hire more workers
Employees work extra hours
Subcontract or outsource work
Introduce labor-saving initiatives

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8
Q

Hr supply and demand
Supply > demand

A

Do not replace those who leave
Encourage early retirement
Lay off workers
Fire workers

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9
Q

Step 4: selection process

A

Application
Testing
Interview
Physical exam/reference checks
Decision

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10
Q

Contingent workers

A

Temporary or part-time worker hirer to supplement a company’s permanent workforce

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11
Q

Types of contingent workers

A

Independent contractors consultants
freelancers
On-call
Temps

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12
Q

Step 5: developing employees

A

Orienting and training new employees

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13
Q

Orientation errors

A

No workspace assigned
Fail to supervise
Failure to introduce
Swamping
No work assigned

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14
Q

2 types of training

A

On-job
Off-job

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15
Q

4 types of motivation

A
  1. Vroom expectancy theory
  2. Maslow hierarchy of needs
  3. Equity theory
  4. 2 factor theory
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16
Q

Look at notes for the following

A

Maslow needs
Herzbergs
Expectancy theory

17
Q

Equity theory

A

Motivation theory that focuses on our perceptions of how fairly we’re treated relative to others

18
Q

Job redesign

A

Strategy used to increase job satisfaction by making jobs more interesting and challenging

19
Q

Job redesign strategies

A

Job rotation
Job enlargement
Job enrichment

20
Q

Alternative work arrangements

A

Flextime
Compressed work weeks
Part-time work
Job sharing
Working at home

21
Q

Family friendly programs

A

Dependent core
Paid parental leave
Caring for yourself

22
Q

Piecework

A

Compensation paid according to quantity of product produced or sold

23
Q

Commission

A

Pain according to quantity sold (what that person sold)

24
Q

Incentive programs

A

Bonuses
Profit sharing plan
Stock option plans

25
Q

Stock option plans

A

Allows eligible employees to buy a specific #of shares of company on a set price

26
Q

Benefits

A

Legally required
Paid time off
Insurance
Retirement

27
Q

How to do a performance appraisal

A
  1. Set goals and performance expectations to measure performance
  2. Complete an evaluation
  3. Discuss evaluation w/ employees
28
Q

360° feedback

A

Managers get feedback from directors

29
Q

Upward feedback

A

Managers employees provide feedback

30
Q

Why people quit

A

Unreasonable work demands
Opinions not valued
Bad work expectations
Others favored

31
Q

Involuntary termination reasons

A

Downsizing
Job is phased out
Poor performance

32
Q

Union structure

A

Labor federation
National Union
Local Union
Shop Steward

33
Q

Mediation

A

Negotiating non- binding agreement

34
Q

Arbitration

A

Negotiating binding agreement

35
Q

Union tactics

A

Strike
Picket
Boycott