Chapter 8

Question 1

identify quality requirements and/or standards for the project and its deliverables, and documenting how the project will demonstrate the quality requirements and/or standards.

Answer 1

Plan Quality Management

Question 2

translating the quality management plan into executable quality activities that incorporate the org quality policies into the project

Answer 2

Manage Quality

Question 3

monitor and recording the results of the executing the quality management activities to assess performance and ensure project outputs are complete, correct, and meet customer expectations.

Answer 3

Control Quality

Question 4

the degree which a set of inherent characteristics fulfill requirements (ISO-9000)

Answer 4

Quality

Question 5

a category assigned to deliverables having the same functional use but different technical characteristics

Answer 5

Grade

Question 6

specified acceptable range

Answer 6

tolerance

Question 7

includes all costs incurred over the life of the product by investment in preventing nonconformance to requirements, appraising the product or service for conformance to requirements, and failing to meet requirements (rework)

Answer 7

COQ- Cost of Quality

Question 8

5 levels of effect Quality management

Answer 8

1) expensive- customer found defect
2) Detect & correct- before customer delivery/internal failure and appraisal costs
3) quality assurance-examine/correct process
4) incorporate quality- incorporated into planning and designing of the project and product
5) create culture