Chapter 7 - Special Problems in Counseling and Remediation Flashcards
Emotional-type disturbances among employees are best dealt with at which one of the following stages?
A. Latent
B. Early
C. Interim
D. Final
B. Early
The application of which one of the following techniques is probably most essential in helping emotionally disturbed employees?
A. Physical therapy
B. Isolation
C. Protection
D. Counseling
D. Counseling
The most serious drug problem involves the use of
A. Marijuana
B. Heroin
C. Barbituates
D. Alcohol
D. Alcohol
Alcoholism is heavily concentrated among males in which one of the following age groups?
A. 20-30
B. 25-35
C. 31-34
D. 45-55
C. 31-34
Alcoholism is attributed to
A. Personality predispositions
B. Multiple factors
C. One’s occupation
D. Family stress
B. Multiple factors
Generally, police work is thought to be
A. Conducive to problem drinking
B. Helpful in avoiding problem drinking
C. Unrelated to excessive drinking
D. A cause for inter-family alcoholism
A. Conducive to problem drinking
People often drink to reduce stresses associated with
(1) job
(2) relationships with others
(3) economic responsibilities
A. 1 & 2 Only
B. 2 Only
C. 3 Only
D. 1, 2 & 3
D. 1, 2 & 3
When a subordinate becomes a problem drinker, what factor is of greatest concern to his supervisor?
A. Absenteeism
B. Job performance
C. Morale
D. Job safety
B. Job performance
Alcoholism usually develops
A. During the early stages of stress
B. Rapidly and without specific warning
C. Over a considerable length of time
D. From excessive socializing
C. Over a considerable length of time
The dependance alcoholics have on alcohol is
A. Physiological
B. Psychological
C. Both A & B
D. Neither A nor B
C. Both A & B
A drinking problem may exist usually with the person
(1) unaware of it
(2) always aware of it
(3) seldom aware of it
(4) denying the problem exists
A. 1 & 4 Only
B. 2 Only
C. 3 Only
D. 4 Only
A. 1 & 4 Only
Chronic drinkers develop a variety of motives for their conduct. Of those listed, the least likely motive is
A. Excitement
B. Relaxation
C. Escape
D. Awareness
D. Awareness
An excessive drinker is said to be addicted when
A. He loses his ability to consciously control his drinking once he starts, even though he recognizes its harm
B. He rationalizes that drinking in the morning has no deleterious affect on his ability to function effectively
C. Alcohol is consumed on a daily basis and no recognition or effort is made towards regulation
D. All of the above
A. He loses his ability to consciously control his drinking once he starts, even though he recognizes its harm
Often, early symptoms of problem drinking go unnoticed even by that individual’s closest associates. It is believed by some that the best clue is
A. A denial of drinking
B. Aggressive socialization
C. The recurring memory blackout
D. A desire to be alone
C. The recurring memory blackout
When symptoms of problem drinking appear in an employee, the supervisor should carefully watch for
A. Over-friendliness
B. Personality changes
C. Family contact
D. The desire to over-compensate
B. Personality changes
When a drinker’s tolerance for alcohol increases, when he requires several drinks to obtain the effect that one gave him before, he is developing the pattern of a drinking problem. It is easily recognizable. This is a difficult condition to counter, primarily because
A. One is rarely aware of how much alcohol was necessary to create a given effect
B. All human beings develop tolerances, regardless of the nature of the substance
C. Society does not consider alcohol as a harmful substance and does not monitor consumption
D. A considerable tolerance for alcohol has become a prestige factor in our society
D. A considerable tolerance for alcohol has become a prestige factor in our society
As an individual’s loss of control develops, he may begin to lie about his drinking, denying it when it is perfectly obvious to others. He is prone to develop three defense mechanisms, which include all of the following except
A. Denial
B. Projection
C. Rationalization
D. Acceptance
D. Acceptance
At what stage is the problem drinker most likely to show signs of physical deterioration?
A. First
B. Second
C. Third
D. None of the above
C. Third
Deviant drinking is most easily corrected
A. In its early stages
B. When hospitalization is necessary
C. When the employee admits he has a problem
D. Before the employee began to drink
A. In its early stages
Joe Smith has a driking problem; however, while his problem is common knowledge, it has not as of yet affected his job performance. Of those incidents likely to occur, which is least probable?
A. Joe’s supervisor will hope the problem corrects itself
B. Joe Smith will go to his supervisor for help
C. Joe’s supervisor will try to help Joe without being asked
D. Joe will be unaware he drinks to excess
B. Joe Smith will go to his supervisor for help
Which is the most likely alternative when counseling by a supervisor or intervention by a close friend on behalf of an employee with a drinking problem is not practicable?
A. Give the employee the opportunity to seek professional help or face dismissal
B. Ask the employee to assist in developing a program designed to aid alcoholics
C. Change the employee’s working hours to conflict with regular drinking hours
D. Direct the employee to secure a medical examination from the organization’s physician
D. Direct the employee to secure a medical examination from the organization’s physician
One of your subordinate’s must be disciplined for misconduct which you find is the probably result of his having a drinking problem. At this point it would be well for you to tell him
A. “You have a drinking problem and must stop drinking”
B. “If you don’t stop drinking, you will risk losing your job down the road”
C. “Your behavior is unacceptable and you will be fired if you do not change it. You need to consider that your driking seems to be the root cause that has lead to this behavior”
D. “Let me help you with your problems. This is what we expect from you”
C. “Your behavior is unacceptable and you will be fired if you do not change it. You need to consider that your driking seems to be the root cause that has lead to this behavior”
Generally, when the work performance of those individuals with a drinking problem deteriorates and is ignored by their supervisors, the result is the
A. Performance of all employees is affected
B. Problem becomes worse
C. Problem usually resolves itself
D. Responsibility for resolving it changes
B. Problem becomes worse
Generally, when a supervisor notes a deterioration in a subordinate’s performance that he believes is due to a drinking problem, the first step the supervisor should take is to
A. Record each case of poor performance until it reaches the stage requiring disciplinary action
B. Make an off-the-record interview with the family of the subordinate
C. Have a frank discussion with the employee concerning his performance and possible causes
D. Order the subordinate to have a medical examination by the police doctor
C. Have a frank discussion with the employee concerning his performance and possible causes