Chapter 7: Positive Organizational Behavior Flashcards
___ is one characteristic that would describe an organization without positive OB.
Focus on wealth*
Sam needs to study for an upcoming test in his business law course. His roommate is driving him crazy by singing and whistling. Sam heads for the library and finds a quiet room in the back so he can study more effectively. Sam is increasing his ____.
positive deviance
Xavier and Kevin both work as line employees at the Widget Corporation plant. They are both big fans of the 49ers and meett at game times in local sports bars to watch the game. They are probably providing ___ to each other.
social companionship*
___ is defined as the state of being completely involved in an activity for its own sake.
Flow *
A virtuous leader demonstrates all of the following (4):
promoting trust, focusing on the greater good, fostering forgiveness, being guided by integrity*
___ is the shared belief that drives people to help others who are suffering.
Compassion*
Damara recently visited the Mayan temple at Chitzen Itza in the Yucatan. She was humbled by its feeling of age and history, particularly because she is of Mayan descent. ___ is the emotion she is likely feeling.
Awe
____ is the characteristic of PsyCap that consists of bouncing back from adversity.
Resilience
___ is an organizational practice that allows employees to make decisions that result in the employee having a sense of control and greater opportunities for learning.
Provide decision-making discretion
What are positive emotions classified as on the Organizing Framework?
Individual level process
What is mindfulness classified as on the Organizing Framework?
Person input
What is positive psychological capital classified as on the Organizing Framework?
Person input
What is organizational climate classified as on the Organizational Framework?
Situation factor
7.1 What focuses on positive human characteristics that can be measured, developed, and effectively managed for performance improvement?
Positive OB
7.1 Positivity from what two factors contribute to positive outcomes across levels of OB?
Person factors (positive emotions, mindfulness, psycap and signature strengths) and Situation factors(organizational culture and climate)
7.1 Positive outcomes are generated through what three processes?
Amplifying effect, buffering effect, positivity effect
7.1 In the _____ effect, positive practices from one individual result in additional positive practices by others, which spur positivity in others, which generate other positive outcomes. Often conveyed via positive emotions and social capital (your relationships and network)
Amplifying
7.1 In the amplifying effect, positivity fuels more positivity, both receiver and witness of kind acts are likely to perform kind acts of their own, resulting in reinforcing cycles or ______.
Upward cycles of positivity
7.1 What theory proposes positive emotions broaden our attention and make us more open to experience?
Broaden-and-build theory
7.1 What are positive acts performed without the expectation of anything in return?
Prosocial behaviors
7.1 In the ____ effect, positive practices and resources reduce the impact of negative events and stressors, such as using social support from helpful coworkers to cope.
Buffering
7.1 The ____ effect is the attraction of all living systems toward positive energy and away from negative energy, or toward that which is life giving and away from that which is life depleting.
Positivity
7.1 What does positive OB focus on creaing?
exceptionally positive inputs, processes, and outcomes at all levels in the Organizing Framework.
7.1 What is successful performance that dramatically exceeds the norm in a positive direction known as?
Positive deviance
7.1 What are the end point or goal you want to achieve? Something you should set and that drive your behavior
Intentions
7.1 ___ is believing the future will be better than the present and have some power to make it happen.
Hope
7.1 What positive OB practice that fosters employee positivity/positive deviance is described by: allowing employees to make decisions gives them a sense of control and greater opportunities for learning?
Provide decision-making discretion
7.1 What positive OB practice that fosters employee positivity/positive deviance is described by: information helps employees see the impact of their work and how it fits into the big picture, like the vision and goals of the organization?
Share information
7.1 What positive OB practice that fosters employee positivity/positive deviance is described by: Poor treatment, for example bully and rude behavior, has dramatic negative effects on outcomes in the Organizing Framework and often leads to uncivil behavior by the victims. Organizations need to select employees based on civility and take swift and appropriate action when incivility occurs?
Minimize incivility
7.1 What positive OB practice that fosters employee positivity/positive deviance is described by: Feedback can be motivational and instructional?
Provide feedback
7.1 How do positive businesses do well?
Being profitable and performing at a high level
7.1 How do positive businesses do good?
Making the well-being of their employees and other stakeholders a priority
7.1 What three criteria does Fortune magazine use to identify companies that are not altruistic but are solving major problems profitably?
Measurable social impact, business results, degree of innovation
7.1 What are financial instruments with a green and responsible focus referred to as?
Environmental, social, and governance (ESG)
7.2 What kind of emotions broaden your mind-set and allow you to consider new, different, and possibly better alternatives when trying to solve a problem?
Positive
7.2 What three forms do positive emotions help build resources in?
Social relationships, psychological well-being, physical well-being
7.2 What is it called when your positive behaviors, feelings, and attitudes generate the same in others in a continually reinforcing process?
Upward spirals of positivity
7.2 Which positive emotion is described by: Your surroundings are safe and familiar. Things are going your way, even better than you expected. Choice requires little effort on your part. Colors are more vivid. There’s a spring in your step and your face lights up with a smile and an inner glow.
Joy
7.2 Which positive emotion is described by: Someone has gone out of his/her way to do something different. ___ opens your heart and generates an urge for you to give back, to do something good in return, either for the person who helped you or for someone else.
Gratitude
7.2 Which positive emotion is described by: ___ includes safe and familiar surroundings and requires little effort on your part. But unlike joy, ___ is low key. it comes when you go on a long, leisurely ride or walk, engage in fulfilling conversation, or get wrapped up in a good book.
Serenity
7.2 Which positive emotion is described by: Something novel or different draws your attention, filling you with a sense of possibility or mystery. The circumstances call for effort on your part. You’re pulled to immerse yourself in what you’re discovering.
Interest
7.2 Which positive emotion is described by: Something isn’t going your way, but you believe that it can.
Hope
7.2 Which positive emotion is described by: You’re responsible for something good, something for which you can take credit or that made a positive difference to someone else.
Pride
7.2 Which positive emotion is described by: Something unexpected happened that makes you laugh. ___ is social; it most often occurs in the company of and as a result of others, and is often accompanied by heartfelt laughter.
Amusement
7.2 Which positive emotion is described by: You are moved to do something extraordinary, something you might feel is beyond your abilities. This feeling rivets your attention, warms your heart, and draws you in. ___ doesn’t just feel good; it makes you want to act, to improve, or even to be the best you can be.
Inspiration
7.2 Which positive emotion is described by: Happens on a grand scale, you feel overwhelmed, small, and humble. __ makes you stop in your tracks. Sometimes people are ___ by the beauty of nature.
Awe
7.2 Which positive emotion is described by:___ is not a single positive emotion but incorporates many of the others. Good feelings stir our hearts within a safe, often close relationship. Early stages involve intense interest, share amusements. As the relationship builds, joy, hopes, and dreams. When the relationship becomes more solid, serenity and pride.
Love
7.2 Is it true that you cannot remedy a negative experience by simply adding a positive one - it’s not one for one?
Yes, you must have three, five, or more positive experiences for every negative.
7.2 What experiences activate a survival orientation and lead us to be more responsive to negative information?
Negative experiences
7.2 What experiences activate a supportive orientation and lead us to be more responsive to positive information?
Positive experiences
7.2 What is defined as characteristics or features of the work environment of a social, playful, and humorous nature, which have the potential to trigger positive feelings of enjoyment, amusement, and lighthearted pleasure?
Fun in the workplace
7.2 What strategy to increase your positivity includes making someone the only person in the room, supporting, giving trust, and goofing off?
Create high-quality connections
7.2 What strategy to increase your positivity includes performing 5 new acts of kindness in a single day?
Cultivate kindness
7.2 What strategy to increase your positivity includes brainstorming and thinking of ways to distract yourself from negative thoughts, making lists of healthy and unhealthy distractions?
Develop distractions
7.2 What strategy to increase your positivity includes disputing or countering your most frequent negative thoughts or emotions about yourself, a relationship, or a situation?
Dispute negative self-talk and thoughts
7.3 What is the awareness that emerges through paying attention on purpose, in the present moment, and nonjudgmentally to the unfolding of experience moment by moment?
Mindfulness
7.3 What does mindfulness fall under in the Organizing Framework?
Person factor
7.3 What are two mindfulness approaches?
Breathing meditation and a walking meditation
7.4 Individuals with high levels of _____ possess considerable hope, efficacy, resilience, and optimism (HERO).
Positive Psychological Capital (PsyCap)
7.4 What part of HERO is defined as: persevering toward goals, and when necessary, redirecting paths in order to succeed?
Hope
7.4 What part of HERO is defined as: Having the confidence to take on challenging tasks and put in the effort necessary to succeed?
Efficacy
7.4 What part of HERO is defined as: When hampered by problems and adversity, sustaining and bouncing back and even beyond to attain success?
Resilience
7.4 What part of HERO is defined as: Making a positive attribution about succeeding now and in the future?
Optimism
7.4 What are the two components of hope?
Willpower and waypower
7.4 What component of hope is having a goal and the determination to achieve it?
Willpower
7.4 What component of hope is seeing one or more paths to achieve your goal, even when faced with adversity?
Waypower
7.4 ____ people are open to new experiences, flexible to changing demands, and emotionally stable when confronted with adversity.
Resilient
7.4 ____ are both realistic and flexible.
Optimists
7.4 ___ often attribute successes to “personal, permanent, and pervasive causes, and negative events to external, temporary, and situation-specific ones.”
Optimists
7.4 What are the positive human traits that influence thoughts, feelings, and behaviors and provide a sense of fulfillment and meaning?
Signature strengths
7.5 What consists of employees’ shared perceptions of organizational policies, practices, procedures, and routines; reflecting employees’ beliefs about what they see going on at work and what is happening to them?
Organizational climate
7.5 What are ideals endorsed, shared, and supported by the organization as a whole?
Organizational values
7.5 What global organizational value reflects a shared belief in the importance of resolving conflict multilaterally through the inclusion of victims, offenders, and all other stakeholders?
Restorative justice
7.5 What global organizational value drives people to help others who are suffering?
Compassion
7.5 What global organizational value is a shared belief in showing restraint and control when faced with temptation and provocation?
Temperance
7.5 What are the procedures, policies, practices, routines, and rules that organizations use to get things done?
Organizational practices
7.5 What are three key sets of practices that shape organizational climate?
Training, support programs, HR practices, programs and policies
7.5 What represents what individuals and organizations aspire to be when they are at their very best?
Virtousness
7.5 _____ leaders have these four traits: focused on greater good, build trust, integrity, forgiveness.
Virtuous-
7.5 What is the capacity to foster collective abandonment of justified resentment, bitterness, and blame, and instead, it is the adoption of positive, forward-looking approaches in response to harm or damage?
Forgiveness
7.6 What is the combined impact of five elements - positive emotions, engagement, relationships, meaning, and achievement (PERMA)?
Well-being
7.6 What represents the extent to which our lives contain PERMA?
Flourishing
7.6 What is the state of being completely involved in an activity for its own sake?
Flow
7.6 What is the amount of perceived helpfulness we derive from social relationships?
Social support
7.6 What type of social support involves reassurance a person is accepted and respected despite any problems or inadequacies?
Esteem support
7.6 What type of social support helps defining, understanding, and coping with problems?
Informational support
7.6 What type of social support is time spent with others in leisure and recreational activities?
Social companionship
7.6 What type of social support is financial aid, material resources or needed services?
Instrumental support
7.6 What is the sense of belonging to and serving something that you believe is bigger than the self?
Meaningfulness
7.6 What pertains to the extent to which you have a self-directed “achieving” life? We flourish when we pursue ___ for its own sake.
Achievement
