Chapter 7- Management Skill Of Communication

Question 1

What are communications?

Answer 1

Communications refer to the transfer of information between people

Question 2

What are formal (or planned) communications?

Answer 2

Formal communications pass through approve channels of communication

Question 3

What are informal communications?

Answer 3

Informal communications refer to the informal network of communications that exists within every organisation and industry

Question 4

What are the skills needed by managers to communicate effectively?

Answer 4

Ability to speak clearly, listen carefully, give and receive feedback, write clearly and concisely, to read and understand communications, select the best medium for the communication and to use information and communication technologies (ICT) effectively

Question 5

How must communications between internal stakeholders work?

Answer 5

Employees and managers must make sure correct work is done, managers must be able to communicate relevant information and investors must be supplied with accurate information about the business

Question 6

Communication with external stakeholders

Answer 6

Customers should be kept informed of new product development, suppliers need to be kept informed of the firm’s supply needs, businesses need to communicate with government agencies and society must know about what are the business’s interests.

Question 7

What is communication medium?

Answer 7

Communication medium refers to the actual method used to send the message or data

Question 8

What are external communications used for?

Answer 8

External communications are used to communicate with people outside the business, such as customers, suppliers, investors, government and the general public

Question 9

What are internal communications used for?

Answer 9

Internal communications are used to communicate between staff in the same business

Question 10

Name some mediums used in external communication

Answer 10

Advertising, letters to customer or telephone calls to suppliers

Question 11

Name some mediums of internal communication

Answer 11

Staff meetings, emails, notice boards and mobile texts sent between staff

Question 12

What are communication channels?

Answer 12

Communication channels are the routes in an organisation through which information flows between people.

Question 13

What are upward communications?

Answer 13

Upward communications refer to staff reporting up the chain of command to their supervisors and managers

Question 14

What are downward communications?

Answer 14

Downward communications are messages sent down the chain of command from managers to their subordinates

Question 15

What are horizontal communications?

Answer 15

Horizontal communications travel between people of the same rank and authority in the chain of command

Question 16

What are meetings?

Answer 16

Business meetings occur when two or more people get together to communicate with each other

Question 17

Why are business meetings held?

Answer 17

Business meetings are held to provide information and pass on instructions to staff, discuss an issue and make a decision

Question 18

What are the main types of meetings?

Answer 18

Formal meetings, AGMs, EGMs and Ad hoc meetings

Question 19

What are formal meetings?

Answer 19

Formal meetings are highly structured because they are planned and run according to agreed procedures. They usually involved a chair person and a secretary who takes the minutes of the meeting

Question 20

What are AGMs (Annual General Meetings)?

Answer 20

AGMs are meetings open to all shareholders of the company

Question 21

What are EGMs (Extraordinary General Meetings)

Answer 21

EGMs are called to discuss a very important or emergency matter that cannot wait until the next AGM