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Business > Chapter 3- Resolving Conflict In The Workplace > Flashcards

Chapter 3- Resolving Conflict In The Workplace Flashcards

1
Q

What are industrial relations

A

Industrial relations refer to the quality of the relations that exist between the managers and the employees in an organisation.

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2
Q

What are benefits of good industrial relations?

A

Easier to recruit and retain high-quality staff, low levels of absenteeism and labour turnover, more productivity and fewer industrial disputes.

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3
Q

What is an industrial dispute?

A

An industrial dispute is a legal term referring to any conflict between workers and employers

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4
Q

How are industrial disputes caused?

A

By over pay and working conditions, redundancies or dismissals, discrimination of staff.

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5
Q

How can industrial relations be made worse?

A

Poor communications, unrealistic employees, excessively demanding employers, aggressive interpersonal behaviour and lack of trust

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6
Q

How can good industrial relations be promoted?

A

Paying good wages, providing good conditions, open communication, keeping promises, treating staff fairly, have a clear grievance procedure and ensuring dismissal are fair.

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7
Q

What are Grievance procedures?

A

Grievance procedures refer to the rules agreed between employers and staff when raising workplace issues.

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8
Q

What are trade unions?

A

Trade unions are organisation’s that represent the views and Teresa’s of employees in matters concerning pay and conditions of employment

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9
Q

What are benefits of Union membership to employees?

A

Protects employees rights, look for better pay and conditions, negotiate on behalf of employees with employers using skilled negotiators, provide advice to trade union members on industrial relations and employment issues, provide a national voice of workers through the Irish Congress of Trade Unions (ICTU)

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10
Q

What are the benefits of union membership to employers?

A

Simplifies communications between management and employees on issues concerning pay and conditions, saving time and money.

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11
Q

What is the Irish Congress of Trade Unions?

A

The Irish Congress of Trade Unions (ICTU) is the body that speaks and acts for all unions in the Republic of Ireland.

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12
Q

What does the ICTU do?

A

Acts a negotiator on behalf of all the unions, promotes the benefits of union membership, resolves disputes and disagreements between different unions and provides training , education and research services for unions and their members.

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13
Q

What is a cost-of-living claim?

A

A cost-of-living claim arises where employees want their wages to keep up with inflation.

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14
Q

What is a comparability claim?

A

A comparability claim arises where employees want similar pay and conditions to workers doing comparable work in a different company.

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15
Q

What is a relativity claim?

A

A relativity claim occurs where one group of workers want to maintain higher pay than another group.

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16
Q

What is a productivity claim

A

A productivity claim occurs where workers seek improve pay and conditions as a reward for increasing their output and efficiency.

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17
Q

What is individual bargaining?

A

Individual bargaining is when the employer negotiates individually with an employee

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18
Q

What is collective bargaining?

A

Collective bargaining is when the employer negotiates collectively with a group of employees, usually through a trade union representative

19
Q

What is social partnership?

A

Social partnership refers to the process whereby the government, employers and employees a free pay and conditions nationally.

20
Q

What is the Industrial Relations Act 1990?

A

The Industrial Relation Act 1990 is the law that sets out the rules concerning industrial disputes and strikes.

21
Q

What are official disputes?

A

Official disputes are legitimate trade disputes that have received the approval of a majority of workers in a secret ballot, along with trade union and ICTU support.

22
Q

What is a wildcat strike?

A

A wildcat strike is a type of unofficial dispute where no advance notice or warning is given to management.

23
Q

What is picketing?

A

Picketing involves employees and trade unions officials walking up and down outside the workplace indicating that a strike is in progress.

24
Q

What is Primary picketing?

A

Primary picketing is picketing outside the employer’s workplace. It is legal so long as it’s peaceful.

25
Q

What is Secondary picketing?

A

Secondary picketing is when employees picket outside a employer’s workplace for whom they are not working for. This is illegal unless the strikers legitimately believe the second employer is assisting the first employer to frustrate the strike action.

26
Q

What are token stoppages?

A

Token stoppages involve workers stopping work for a short period of time to demonstrate their strength of feeling to the employer.

27
Q

What is work-to-rule?

A

Work-to-rule means employees only do their basic job and nothing more.

28
Q

What is a go-slow?

A

A go-slow occurs when employees carry out the minimum amount of work they can get away with without jeopardising their basics pay.

29
Q

What are overtime bans?

A

Overtime bans is when workers refuses to work extra hours.

30
Q

What is all-out strike?

A

An all-out strike means all union members in an organisation are ordered by the ICTU to stop working and leave the premises.

31
Q

What is the Labour Relations Commision (LRC)?

A

The Labour Relations Commission (LRC) is as State agency that helps to resolve industrial disputes.

32
Q

What does Conciliation means?

A

Conciliation means that an Industrial Relations Officer at the LRC assist employers and union representatives to sort out their differences and negotiate a solution themselves.

33
Q

What is the Rights Commissioner Service used for?

A

The Rights Commissioner Service is for disputes involving just one or a small group of workers concerning unfair dismissal, maternity leave or disciplinary procedures.

34
Q

What does the industrial Relations Advisory Service do?

A

The Industrial Relations Advisory Service advises firms employees about employment law and good human resource practices.

35
Q

What are Codes of Practice?

A

Codes of practice are a set of recommended voluntary rules used in industrial relations to solve disputes.

36
Q

When is a dismissal considered fair?

A

The employee is incompetent or incapable, the employee’s conduct is unacceptable or if the job had become redundant.

37
Q

What is Voluntary Redundancy?

A

Voluntary redundancy is offered to those who wish to apply for it

38
Q

What is compulsory redundancy?

A

Compulsory redundancy arise when employees are not given a choice and must leave.

39
Q

When is a dismissal unfair?

A

When the employer did not follow proper procedures, when they cannot prove that the employee was incompetent, unacceptable or if the job was redundant, discrimination or if the employer engages in constructive dismissal.

40
Q

What is constructive dismissal?

A

Constructive dismissal means making working conditions difficult for an employees that the employee is forced to leave his or her job.

41
Q

What right does an employee have before he/she is dismissed

A

To known the reason for his or her dismissal, to have a right of reply to those reasons, to have a fair hearing and to be accompanied by a representative at any hearing of the dismissal.

42
Q

What are the penalties for a company guilty of unfair dismissals?

A

Financial compensation, reinstatement or re-engagement.

43
Q

What is discrimination?

A

Discrimination is then one person is treated in a less favourable way than another person is, has been or would be treated in a comparable situation.

44
Q

What is the Equality Authority?

A

The Equality Authority is the State agency responsible for ensuring that businesses do not break equality law.

Business (9 decks)

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