Chapter 7: Management, Leadership, and Employee Empowerment

Question 1

Management

Answer 1

The process used to accomplish organizational goals through planning, leading, organizing, and controlling

Question 2

Planning

Answer 2

A management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives

Question 3

Organizing

Answer 3

A management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization’s goals and objectives

Question 4

Leading

Answer 4

Creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization’s goals and objectives

Question 5

Controlling

Answer 5

A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they’re not

Question 6

Vision

Answer 6

An encompassing explanation of why the organization exists and where it’s trying to head

Question 7

Mission statement

Answer 7

An outline of the fundamental purposes of an organization

Question 8

Goals

Answer 8

The broad, long term accomplishments an organization wishes to attain

Question 9

Objectives

Answer 9

Specific, short-term statements detailing how to achieve the organization’s goals

Question 10

SWOT analysis

Answer 10

A planning tool used to analyze an organization’s strengths, weaknesses, opportunities, and threats

Question 11

Strategic planning

Answer 11

The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve these goals

Question 12

Tactical planning

Answer 12

The process of developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done

Question 13

Operational planning

Answer 13

The process of setting work standards and schedules necessary to implement the company’s tactical objectives

Question 14

Contingency planning

Answer 14

The process of alternative courses of action that may be used if the primary plans don’t achieve the organization’s objectives

Question 15

Decision making

Answer 15

Choosing among two or more alternatives

Question 16

Problem solving

Answer 16

The process of solving the everyday problems that occur. Problem solving is less formal than decision making and usually calls for quicker action

Question 17

Brainstorming

Answer 17

coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas

Question 18

PMI

Answer 18

Listing all PLUSES for a solution in one column, MINUSES in another, and IMPLICATIONS in a third column

Question 19

Organization chart

Answer 19

A visual device that shows relationships among people and divides the organization’s work; it shows who is accountable for the completion of specific work and who reports to whom

Question 20

Top management

Answer 20

Highest level of management, consisting of the president and other key company executives who develop strategic plans

Question 21

Middle management

Answer 21

The level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling

Question 22

Supervisory management

Answer 22

Managers who are directly responsible for supervising workers and evaluating their daily performance.

Question 23

Technical skills

Answer 23

Skills that involve the ability to perform tasks in a specific discipline or department

Question 24

Human relations skills

Answer 24

Skills that involve communication and motivation; they enable managers to work through and with people

Question 25

Conceptual skills

Answer 25

Skills that involve the ability to picture the organization as a whole and the relationship among its various parts

Question 26

Staffing

Answer 26

A management function that includes hiring, motivating, and retaining the best people available to accomplish the company’s objectives

Question 27

Managing diversity

Answer 27

Building systems and a climate that unite different people in a common pursuit without undermining their individual strengths

Question 28

Autocratic leadership

Answer 28

Leadership style that involves making managerial decisions without consulting others

Question 29

Participative (democratic) leadership

Answer 29

Leadership style that consists of managers and employees working together to make decisions

Question 30

Free-rein leadership

Answer 30

Leadership style that involves mangers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives

Question 31

Enabling

Answer 31

Giving workers the education and tools they need to make decisions

Question 32

Knowledge management

Answer 32

Finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm

Question 33

External customers

Answer 33

Dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for personal use

Question 34

Internal customers

Answer 34

Individuals and units within the firm that receive services from other individuals or units