Chapter 7 - Creating and managing organisational culture

Question 1

Organizational culture

Answer 1

The set of shared values and norms that control organisational members’ interactions with each other and with people outside the organisation.

Question 2

Values:

Answer 2

General criteria, standards or guiding principles that people use to determine which types of behaviours, events, situations and outcomes are desirable or undesirable.

Question 3

Two kinds of values

Answer 3

Terminal value

Instrumental value

Question 4

Terminal value

Answer 4

A desired end state or outcome that people seek to achieve

Question 5

Instrumental value

Answer 5

A desired mode of behaviour

Question 6

Norms:

Answer 6

Standards or styles of behaviour that are considered acceptable or typical
for a group of people

Question 7

Major factors that hamper coordination in outsourcing relationships that require contact between people form different countries

Answer 7

Cultural differences such as diverse communication styles, different approaches
to completing tasks, different attitudes toward conflict and different decisionmaking
styles