CHAPTER 7 [conflict resolution]

Question 1

What is the conflict resolution method that represses conflict, creating a “win-lose” situation?

A) Accommodation
B) Smoothing Behavior
C) Dominance and Suppression
D) Avoidance Behavior

Answer 1

Answer: C) Dominance and Suppression

Rationale: Dominance and Suppression is a conflict resolution method that represses conflict, resulting in a win-lose situation.

Question 2

Which conflict resolution style is an “autocratic, coercive” approach often leading to indirect and destructive expression of conflict?

A) Collaboration
B) Forcing
C) Smoothing Behavior
D) Restriction

Answer 2

Answer: D) Restriction

Rationale: Restriction is an autocratic, coercive style in conflict resolution that often leads to an indirect and destructive expression of conflict.

Question 3

What is the diplomatic way of “suppressing conflict by persuading” the opponent to give in to the other side?

A) Integrative Problem-solving
B) Smoothing Behavior
C) Compromise or Consensus Strategy
D) Avoidance Behavior

Answer 3

Answer: B) Smoothing Behavior

Rationale: Smoothing Behavior is a diplomatic way of suppressing conflict, persuading the opponent to give in to the other side.

Question 4

Which conflict resolution method creates a situation in which there are “no apparent differences”?

A) Majority Rule
B) Compromise or Consensus Strategy
C) Avoidance Behavior
D) Collaboration

Answer 4

Answer: C) Avoidance Behavior

Rationale: Avoidance Behavior creates a situation in which there are no apparent differences, avoiding conflict altogether.

Question 5

A nurse is hired to replace a staff member who has resigned. After working on the unit for several weeks, the nurse notices that the unit manager does not intervene when there is a conflict between the team members, even when it escalates.
Which of the following conflict resolution strategies is the unit manager demonstrating?
A. Avoidance
B. Smoothing
C. Cooperation
D. Negotiating

Answer 5

A

Question 6

The nurse manager tells one of her staff nurses, “I don’t have time to discuss the matter with you now. See me in my office later.” When the nurse asks if they can talk about an issue. Which of the following conflict resolution strategies did she use?
A. Smoothing
B. Compromise
C. Avoidance
D. Restriction

Answer 6

C

Question 7

How does the Majority Rule resolve conflict?

A) Suppressing conflict through authority-obedience
B) Creating a win-lose situation
C) Resolving conflict by majority vote
D) Ignoring disagreements for harmony

Answer 7

Answer: C) Resolving conflict by majority vote

Rationale: Majority Rule resolves conflict by reaching a decision through majority vote.

Question 8

What is the conflict resolution method where each side “agrees upon solutions that “meet everyone’s needs”?

A) Compromise or Consensus Strategy
B) Integrative Problem-solving
C) A Win-Win Strategy
D) Lose-lose Strategy

Answer 8

Answer: A) Compromise or Consensus Strategy

Rationale: Compromise or Consensus Strategy is a method where each side agrees upon solutions that meet “everyone’s needs.”

Question 9

Allowing the other party to satisfy their concerns while neglecting your own.
A. Forcing
B. Compromising
C. Accommodating
D. Avoiding

Answer 9

C

Question 10

Attempting to resolve a conflict by identifying a solution that is partially satisfactory to both parties, but completely satisfactory to neither.
A. Accommodating
B. Compromising
C. Collaborative
D. Forcing

Answer 10

B

Question 11

Which conflict resolution strategy focuses on goals and attempts “to meet the needs of both parties”?

A) A Lose-lose Strategy
B) A Win-Win Strategy
C) Confrontation
D) Negotiation

Answer 11

Answer: B) A Win-Win Strategy

Rationale: A Win-Win Strategy focuses on “goals and attempts” to meet the needs of both parties.

Question 12

What is a Lose-lose Strategy in conflict resolution?

A) Conflict brought out in the open and resolved through knowledge and reason
B) Neither side wins, and the settlement reached satisfies both sides
C) An immediate end to conflict, leaving the cause unresolved
D) Suppressing conflict through authority-obedience

Answer 12

Answer: B) Lose-lose Strategy

Rationale: Lose-lose Strategy is one in which “neither side wins”, and the settlement reached satisfies both sides.

Question 13

Which conflict resolution method is “regarded as the most effective”, involving bringing the conflict out in the open and resolving it through knowledge and reason?

A) Negotiation
B) Confrontation
C) Collaboration
D) Competition

Answer 13

Answer: B) Confrontation

Rationale: Confrontation is regarded as the most effective means of resolving conflict, involving bringing the conflict out in the open and resolving it through knowledge and reason.

Question 14

What technique involves conflicting parties “giving and taking” on various issues in conflict resolution?

A) Accommodation
B) Negotiation
C) Competition
D) Collaboration

Answer 14

Answer: B) Negotiation

Rationale: Negotiation is a technique where conflicting parties give and take on various issues to reach a resolution. “GIVE AND TAKE”

Question 15

Which conflict resolution method involves “self-sacrifice” to resolve conflict?

A) Collaboration
B) Accommodation
C) Forcing
D) Compromise or Consensus Strategy

Answer 15

Answer: B) Accommodation

Rationale: Accommodation in conflict resolution involves self-sacrifice.

Question 16

A nurse delegates a vital signs re-check on the patient in room 208 to a very busy PCA/NA. The PCA/NA disagrees that it is an urgent task as they are already too busy to go re-check the VS. They have a discussion after the PCA/NA said they can’t do any other tasks right now. The nurse decides to do the VS recheck because she has medications to give in that room anyway but asks if the PCA/NA could get the 11am vitals instead. The PCA/NA decides this is more manageable for her schedule. This is an example of what conflict resolution strategy?

A. Avoidance
B. comforting
C. Accommodating
D. Negotiation

Answer 16

C

Question 17

Allowing the other party to satisfy their concerns while neglecting your own.

A. Forcing
B. Compromising
C. Accommodating
D. Avoiding

Answer 17

C

Question 18

What is the conflict resolution method that focuses on “mutual attention” to the problem and utilizes the talents of all parties for problem-solving?

A) Forcing
B) Collaboration
C) Competition
D) Smoothing

Answer 18

Answer: B) Collaboration

Rationale: Collaboration in conflict resolution focuses on mutual attention to the problem and utilizes the talents of all parties for problem-solving.

Question 19

Cooperating with the other party to understand their concerns and expressing your own concerns in an effort to find a mutually and completely satisfactory solution (win-win).

A. Collaborating
B. Taunting
C. Forcing
D. Negotiating

Answer 19

A

Question 20

Which of the following may be the best strategy for conflict resolution?
A. Avoiding
B. Coercing
C. Collaborating
D. Withdrawing

Answer 20

C

Question 21

Which conflict resolution method suppresses conflict through an “authority-obedience” approach, with the supervisor exerting power at the expense of the subordinate?

A) Competition
B) Smoothing
C) Forcing
D) Supervision

Answer 21

Answer: C) Competition

Rationale: Competition in conflict resolution involves the suppression of conflict through an authority-obedience approach, with the supervisor exerting power at the expense of the subordinate.

Question 22

What is the conflict resolution method that involves “ignoring disagreements” to maintain harmony?

A) Smoothing
B) Withdrawing
C) A Win-Win Strategy
D) Confrontation

Answer 22

Answer: A) Smoothing

Rationale: Smoothing in conflict resolution involves ignoring disagreements to maintain harmony.

Question 23

Which conflict resolution method involves “one party being removed” to resolve an issue?

A) Withdrawing
B) Competition
C) Collaboration
D) Restriction

Answer 23

Answer: A) Withdrawing

Rationale: Withdrawing in conflict resolution involves one party being removed to resolve an issue.

Question 24

What is the conflict resolution method that enforces an immediate end to the conflict but leaves the cause unresolved?

A) Forcing
B) Withdrawing
C) Smoothing
D) Confrontation

Answer 24

Answer: A) Forcing

Rationale: Forcing in conflict resolution enforces an immediate end to the conflict but leaves the cause unresolved.

Question 25

Which conflict resolution method is a constructive process where parties recognize the existence of conflict and openly try to solve the problem?

A) Compromise or Consensus Strategy
B) Integrative Problem-solving
C) Avoidance Behavior
D) Smoothing

Answer 25

Answer: B) Integrative Problem-solving

Rationale: Integrative Problem-solving is a constructive process in conflict resolution where parties “recognize” the “existence of conflict” and openly try to solve the problem.