CHAPTER 7 [conflict resolution] Flashcards
What is the conflict resolution method that represses conflict, creating a “win-lose” situation?
A) Accommodation
B) Smoothing Behavior
C) Dominance and Suppression
D) Avoidance Behavior
Answer: C) Dominance and Suppression
Rationale: Dominance and Suppression is a conflict resolution method that represses conflict, resulting in a win-lose situation.
Which conflict resolution style is an “autocratic, coercive” approach often leading to indirect and destructive expression of conflict?
A) Collaboration
B) Forcing
C) Smoothing Behavior
D) Restriction
Answer: D) Restriction
Rationale: Restriction is an autocratic, coercive style in conflict resolution that often leads to an indirect and destructive expression of conflict.
What is the diplomatic way of “suppressing conflict by persuading” the opponent to give in to the other side?
A) Integrative Problem-solving
B) Smoothing Behavior
C) Compromise or Consensus Strategy
D) Avoidance Behavior
Answer: B) Smoothing Behavior
Rationale: Smoothing Behavior is a diplomatic way of suppressing conflict, persuading the opponent to give in to the other side.
Which conflict resolution method creates a situation in which there are “no apparent differences”?
A) Majority Rule
B) Compromise or Consensus Strategy
C) Avoidance Behavior
D) Collaboration
Answer: C) Avoidance Behavior
Rationale: Avoidance Behavior creates a situation in which there are no apparent differences, avoiding conflict altogether.
A nurse is hired to replace a staff member who has resigned. After working on the unit for several weeks, the nurse notices that the unit manager does not intervene when there is a conflict between the team members, even when it escalates.
Which of the following conflict resolution strategies is the unit manager demonstrating?
A. Avoidance
B. Smoothing
C. Cooperation
D. Negotiating
A
The nurse manager tells one of her staff nurses, “I don’t have time to discuss the matter with you now. See me in my office later.” When the nurse asks if they can talk about an issue. Which of the following conflict resolution strategies did she use?
A. Smoothing
B. Compromise
C. Avoidance
D. Restriction
C
How does the Majority Rule resolve conflict?
A) Suppressing conflict through authority-obedience
B) Creating a win-lose situation
C) Resolving conflict by majority vote
D) Ignoring disagreements for harmony
Answer: C) Resolving conflict by majority vote
Rationale: Majority Rule resolves conflict by reaching a decision through majority vote.
What is the conflict resolution method where each side “agrees upon solutions that “meet everyone’s needs”?
A) Compromise or Consensus Strategy
B) Integrative Problem-solving
C) A Win-Win Strategy
D) Lose-lose Strategy
Answer: A) Compromise or Consensus Strategy
Rationale: Compromise or Consensus Strategy is a method where each side agrees upon solutions that meet “everyone’s needs.”
Allowing the other party to satisfy their concerns while neglecting your own.
A. Forcing
B. Compromising
C. Accommodating
D. Avoiding
C
Attempting to resolve a conflict by identifying a solution that is partially satisfactory to both parties, but completely satisfactory to neither.
A. Accommodating
B. Compromising
C. Collaborative
D. Forcing
B
Which conflict resolution strategy focuses on goals and attempts “to meet the needs of both parties”?
A) A Lose-lose Strategy
B) A Win-Win Strategy
C) Confrontation
D) Negotiation
Answer: B) A Win-Win Strategy
Rationale: A Win-Win Strategy focuses on “goals and attempts” to meet the needs of both parties.
What is a Lose-lose Strategy in conflict resolution?
A) Conflict brought out in the open and resolved through knowledge and reason
B) Neither side wins, and the settlement reached satisfies both sides
C) An immediate end to conflict, leaving the cause unresolved
D) Suppressing conflict through authority-obedience
Answer: B) Lose-lose Strategy
Rationale: Lose-lose Strategy is one in which “neither side wins”, and the settlement reached satisfies both sides.
Which conflict resolution method is “regarded as the most effective”, involving bringing the conflict out in the open and resolving it through knowledge and reason?
A) Negotiation
B) Confrontation
C) Collaboration
D) Competition
Answer: B) Confrontation
Rationale: Confrontation is regarded as the most effective means of resolving conflict, involving bringing the conflict out in the open and resolving it through knowledge and reason.
What technique involves conflicting parties “giving and taking” on various issues in conflict resolution?
A) Accommodation
B) Negotiation
C) Competition
D) Collaboration
Answer: B) Negotiation
Rationale: Negotiation is a technique where conflicting parties give and take on various issues to reach a resolution. “GIVE AND TAKE”
Which conflict resolution method involves “self-sacrifice” to resolve conflict?
A) Collaboration
B) Accommodation
C) Forcing
D) Compromise or Consensus Strategy
Answer: B) Accommodation
Rationale: Accommodation in conflict resolution involves self-sacrifice.
A nurse delegates a vital signs re-check on the patient in room 208 to a very busy PCA/NA. The PCA/NA disagrees that it is an urgent task as they are already too busy to go re-check the VS. They have a discussion after the PCA/NA said they can’t do any other tasks right now. The nurse decides to do the VS recheck because she has medications to give in that room anyway but asks if the PCA/NA could get the 11am vitals instead. The PCA/NA decides this is more manageable for her schedule. This is an example of what conflict resolution strategy?
A. Avoidance
B. comforting
C. Accommodating
D. Negotiation
C
Allowing the other party to satisfy their concerns while neglecting your own.
A. Forcing
B. Compromising
C. Accommodating
D. Avoiding
C
What is the conflict resolution method that focuses on “mutual attention” to the problem and utilizes the talents of all parties for problem-solving?
A) Forcing
B) Collaboration
C) Competition
D) Smoothing
Answer: B) Collaboration
Rationale: Collaboration in conflict resolution focuses on mutual attention to the problem and utilizes the talents of all parties for problem-solving.
Cooperating with the other party to understand their concerns and expressing your own concerns in an effort to find a mutually and completely satisfactory solution (win-win).
A. Collaborating
B. Taunting
C. Forcing
D. Negotiating
A
Which of the following may be the best strategy for conflict resolution?
A. Avoiding
B. Coercing
C. Collaborating
D. Withdrawing
C
Which conflict resolution method suppresses conflict through an “authority-obedience” approach, with the supervisor exerting power at the expense of the subordinate?
A) Competition
B) Smoothing
C) Forcing
D) Supervision
Answer: C) Competition
Rationale: Competition in conflict resolution involves the suppression of conflict through an authority-obedience approach, with the supervisor exerting power at the expense of the subordinate.
What is the conflict resolution method that involves “ignoring disagreements” to maintain harmony?
A) Smoothing
B) Withdrawing
C) A Win-Win Strategy
D) Confrontation
Answer: A) Smoothing
Rationale: Smoothing in conflict resolution involves ignoring disagreements to maintain harmony.
Which conflict resolution method involves “one party being removed” to resolve an issue?
A) Withdrawing
B) Competition
C) Collaboration
D) Restriction
Answer: A) Withdrawing
Rationale: Withdrawing in conflict resolution involves one party being removed to resolve an issue.
What is the conflict resolution method that enforces an immediate end to the conflict but leaves the cause unresolved?
A) Forcing
B) Withdrawing
C) Smoothing
D) Confrontation
Answer: A) Forcing
Rationale: Forcing in conflict resolution enforces an immediate end to the conflict but leaves the cause unresolved.
Which conflict resolution method is a constructive process where parties recognize the existence of conflict and openly try to solve the problem?
A) Compromise or Consensus Strategy
B) Integrative Problem-solving
C) Avoidance Behavior
D) Smoothing
Answer: B) Integrative Problem-solving
Rationale: Integrative Problem-solving is a constructive process in conflict resolution where parties “recognize” the “existence of conflict” and openly try to solve the problem.
