Chapter 7 and 8 Flashcards
What is staffing
Obtaining and retaining people to fill jobs and do the work
What is involved in hiring staff
Recruit applicants, select them, make offers and reassign work
Recruiting methods internally
Networking among staff and conversations among current employees
Four special concerns for staffing
COVID 19
Workforce diversity, equity and inclusion
Centralized, decentralized and outsourced staffing
Laws and regulations
Under obtaining staff
Planning, designing jobs and work, hiring staff
Under retaining staff
Developing staff, appraising performance, compensating staff and protecting staff
Employee turnover
Supervision and management
Workload and excessive job demands
Compensation and benefits
Lack of recognition or respect
Employee Engagement
Developing staff
Helping employees acquire new knowledge, skills and attitude and is come through training and coaching and mentoring
Orientation of new staff
Focus on technical aspects which is how to do the job and social aspects which is how to fit in and get along
Training staff
To face challenges and developments in healthcare like diversity, burnout, bullying, patient engagement, disaster readiness, conflict resolution
Cross training
Where other members are trained on the jobs of other members to better appreciate each other and help if there is ever a shortage of staff
Training checklist
Needs assessment: determine what training is needed
Purpose and objectives: desired outcome
Content, methods and instructors
Implementation: make training convenient and flexible
Evaluation: did it achieve its purpose? What the employees think and what changed
Point factor system
System that determines a jobs value to determine its pay
Tow types of compensation
Extrinsic monetary: pay rise, bonus
Intrinsic monetary: praise and recognition
Examples of benefits
Paid vacation, health insurance, retirement contribution
