Chapter 7 Flashcards
E-commerce
a process of buying, selling, transferring, or exchanging products, services, or information via computer networks.
E-business
broader concept than e commerce. Just like e commerce but extends to servicing customers, collaborating with business partners, and performing electronic transactions.
Degree of Digitalization
extent to which the commerce has been transformed from physical to digital
Degree’s of Digitalization
Brick and Mortar
Virtual Organizations (Pure Play)
Clicks and mortar organizations
Brick and Mortar
purely physical organizations
Virtual Organizations (Pure Play)
companies involved in only e-commerce
Clicks and Mortar Organizations
conduct some e-commerce activities but also carry out normal business functions in the physical world.
Types of E-Commerce
B2C B2B C2C B2E E-government Mobile Commerce
B2C
Business to consumer. Involves buyers and individuals.
C2C
Consumer to consumer, individuals selling to individuals.
B2E
Business to employee. Using EC to serve, train, and inform employees.
E-government (G2B)
using internet and EC to deliver info and public services to citizens, business parters, and suppliers. Unlike B2B, it is used in private sector.
Mobile Commerce
E-commerce on phones
Business Model
method by which a company generates revenue to sustain itself.
Auction
competitive process in which either a seller solicits consecutive bids from buyer or a buyer solicits bids from sellers.
Forward Auctions
auctions that sellers use as a channel to many potential buyers.
Reverse Auctions
one buyer (usually an organization) wants to buy a product or service, so they post request for quotation on a website, then suppliers submit bids electronically. Bidder with lowest cost usually the winner.
Electronic Storefront
website for a single store
Electronic Mall
collection of shops under one url
Electronic Marketplace
centeral, visual marketplace in the web where buyers and sellers conduct e-commerce activities.
Electronic Retailing
the direct sale through electronic storefronts or electronic malls.
disintermediation
eliminating the use of intermediaries via E-commerce
Cyberbanking
Electronic Banking
Virtual Banks
Banking through the internet.
Banners
Electronic billboards
Permission Marketing
asks consumers to give their permission to voluntarily accept online advertising and emails.
Viral Marketing
“word of mouth” marketing.
Multichanneling
integrating (mixing) offline and online channels.
Channel Conflict
conflict between e commerce and physical store.
Channels
The internet is a channel, physical stores are another channel.
Sell-side Marketplace Model
a model that aids organizations. attempts to sell their products or services to other organizations electronically. (B2B)
Buy-side Marketplaces
model that aids organization attempts to buy what they need from other organizations electronically (B2B). a major method for this is reverse auction.
E-procurement
purchasing by using electronic support. Uses reverse auction and group purchasing.
Group Purchasing
multiple buyers combine their orders to increase volume and therefore make it more attractive to the seller.
Public Exchange
e-marketplace owned by third parties that connect many sellers and buyers
Electronic Payment Systems
paying for goods electronically rather than cash or check.
Store-value money cards
prepaid money on a card. For example library cards and bus passes.
Smart Cards
stores a considerable amount of information. Debit/credit card, money, and loyalty card.
person to person payments
a method of sending money to people/businesses.
Cybersquatting
the practice of registering or using a domain name for the purpose of profiting from the goodwill or the trademark that belongs to someone else.
