Chapter 7 Flashcards
Organizational culture
The set of shared values and norms that control organizational members’ interactions with each other and with people outside the organization
Values
General criteria, standards or guiding principles that people use to determine which types of behaviors, events, situations and outcomes are desirable or undesirable
Terminal value
A desired end state or outcome that people seek to achieve
Instrumental value
A desired mode of behavior
Norms
Standards or styles of behavior that are considered acceptable or typical for a group of people
Socialization
The process by which members learn and internalize the values and norms of an organizational culture
Role orientation
The characteristic way in which newcomers respond to a situation Collective vs Individual Formal vs Informal Sequential vs Random Fixed vs Variable Serial vs Disjunctive Divestiture vs Investiture
Property rights
The rights that an organization gives to its member to receive and use organizational resources
Obstructionist approach
The low end of the organization’s commitment to social responsibility
Defensive approach
An approach indicating a commitment to ethical behavior
Accommodative approach
The acknowledgement of the need to support social responsibility
Proactive approach
Managers who actively embrace the need need to behave in socially responsible ways, go out their way to learn about the needs of different stakeholder groups, and are willing to use organizational resources to promote the interests not only of stockholders but of their stakeholders
Whistle-blowin
Informing an outside person about an organization’s illegal or immoral behavior
