Chapter 5 Flashcards
Tall organization
An organization in which the hierarchy has many levels relative to the size of the organization
Flat organization
An organization that has new levels in its hierarchy relative to its size
Principle of minimum chain of command
An organization should choose the minims number of hierarchical level consistent with its goals and the environment in which it operates
Span of control
The number of subscriptions a manager directly manages
Bureaucracy
A form of organizational structure in which people can be held accountable of their actions because they are required to act in accordance with rules and standard operating procedures
Rational-legal authority
The authority a person possesses because of his or her position in an organization
Role ambiguity
The uncertainty that occurs for a person whose tasks or authority are not clearly defined
Management by objectives
A system of evaluating subordinates on their ability to achieve specific organizational goals or performance standards and to meet operating budgets
Empowerment
The process of giving employees throughout an organization the authority to make important decisions and to be responsible for their outcomes
Self-managed teams
Work groups consisting of people who are jointly responsible for ensuring that the team accomplishes its goals and who are empowered to lead themselves
Cross-functional teams
Formal work groups of employees from across an organization’s different functions that are empowered to direct and coordinate the value-creation activities necessary to complete different programs or projects
Contingent workers
Workers who are employed for temporary periods by an organization and who receive no indirect benefits such as health insurance or pensions
