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key concepts > chapter 7 > Flashcards

chapter 7 Flashcards

1
Q

four functions of management

A

1.planning
2.organizing
3.leading
4.controlling

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2
Q

what is planning

A

1.setting goals
2.develop strategies
3.determine resources
4.setting standards

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3
Q

what is organizing

A

1.allocating resources
2. Prepare an organizational chart
3. recruiting

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4
Q

what is leading

A
  1. guiding and motivating
  2. give assignments
  3. provide feedback
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5
Q

what is controlling

A

1.measuring results
2.monitor performance
3.reward outstanding performance

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6
Q

role of managers

A

collaborative
guide and motivate
skilled comunicator
globally prepared

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7
Q

define management

A

process used to accomplish organizational goals through planning, organizing, leading, and control

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8
Q

example of a true leader

A

Bob Chapman, CEO of Barry Wehmiller

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9
Q

important
define empowerment

A

giving frontline workers the authority and training to make a decision without consulting the manager and the responsibility to respond quickly to customers

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10
Q

important
example of empowerment

A

Ritz Carlton’s COO

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11
Q

the control process

A
  1. Establish clear standards
  2. monitor and record performance
  3. Compare results against standards
  4. communicate results
  5. if needed, take corrective actions
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12
Q

what is a vision statement

A
  1. what do we want to become?
  2. short, one statement
  3. explanation of why the organization exists
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13
Q

importance of vision statement

A
  1. alignment
  2. motivation
  3. Decision-making
  4. differentiation
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14
Q

what is a mission statement?

A

outlines the fundamental purpose of an organization

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15
Q

9 components of a mission statement

A

1.customer
2.market
3.product/service
4.technology
5. Concern for survival, growth, and profitability
6. Concern for public image
7. self concept
8. philosophy
9. concern for employee

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16
Q

vision vs mission

A

vision focuses on future, mission focuses on present

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17
Q

goals vs objectives

A

goals are long term, objectives are short term

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18
Q

important
swot analysis

A

strength
weakness
opportunity
threats

19
Q

forms of planning

A

1.strategic
2.tactical
3.operational
4.contingency

20
Q

what is strategic planning

A

defining an organization’s long-term objectives and determining the best course of action (senior management)
example: apple

21
Q

what is tactical planning

A

breaking down a long-term strategic plan into smaller, short-term plans (middle management)
example: nike

22
Q

what is operational planning?

A

focus on day-to-day activities to achieve tactical objectives
example: walmart

23
Q

what is contingency planning?

A

anticipating and preparing for unexpected events
example: amazon

24
Q

define decision making

A

choosing among two or more alternatives

25
Q

types of management skills

A
  1. technical
  2. human
  3. conceptual
26
Q

what are technical skills

A

ability to apply specialized knowledge

27
Q

what are human skills

A

ability to work with and understand others

28
Q

what are conceptual skills

A

ability to analyze complex situations

29
Q

important
manager vs leader

A
  1. A manager has subordinates, leader has followers
  2. manager holds authority, leader is motivational
  3. manager tells you what, leader shows you how
30
Q

leadership styles

A

1.autocratic
2.democratic
3.laissez faire
4.transformational
5.transactional
6.situational

31
Q

what is autocratic leadership

A

make decisions independently, with little or no input from employees

32
Q

advantages of autocratic leadership

A
  1. quick decision-making process
33
Q

disadvantages of autocratic leadership

A
  1. Employees are less motivated
  2. ignore creative ideas from employees
34
Q

what is democratic leadership?

A

employees are involved in the decision making process

35
Q

advantages of democratic leadership

A
  1. improved employee morale
  2. high productivity
  3. more ideas
36
Q

disadvantages of democratic leadership

A
  1. poor decision making by unskilled workers
37
Q

what is laissez faire

A

Leaders offer little or no guidance to group members and leave the decision-making up to them.

38
Q

advantages of laissez faire

A
  1. encourages personal growth
    2.encourages innovation/creativity
39
Q

disadvantages of laissez faire

A
  1. Lack of role clarity
  2. Poor involvement with the group
40
Q

what is transactional leadership?

A

focuses on the follower completing required tasks in exchange for monetary compensation

40
Q

what is transformational leadership?

A

identified as the single most effective style, the leader focuses on each person individually and is passionate about making each person fulfill their potential

41
Q

advantage of transactional leadership

A
  1. clearly defined roles.People know what they are required to do and what they will be receiving in exchange
42
Q

disadvantages of transactional leadership

A

stops creativity and out-of-the-box thinking.

43
Q

what is situational leadership

A

when a leader uses different behavioral styles depending on the situation.

key concepts (7 decks)

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