chapter 7

Question 1

New use of captured knowledge

Answer 1

Strategizing new ways of utilizing an organization’s knowledge in new and innovative ways

Question 2

Examples of possible methods intended to facilitate the reuse and new use of knowledge

Answer 2

Mentoring programs and apprenticeships
Workshops and Lectures
Education courses

Question 3

Mentoring programs and apprenticeships

Answer 3

Newcomers to a job learn the ropes of their new role.

Question 4

Workshops and Lectures

Answer 4

When managers are first introduced to the issues of knowledge management and the methods for solving them, their second bright idea is usually scheduling lectures or workshops

Question 5

Education courses

Answer 5

Series of related lectures, about a specific connecting subject, for the same continuing audience.

Question 6

Knowledge organizations

Answer 6

Must capture the knowledge of their workers

Question 7

The knowledge that is captured

Answer 7

Should be valuable to a complete array of potential users and continuously updated

Question 8

Knowledge-capturing processes

Answer 8

They should be efficient so that they do not require too much time from employees

Question 9

The efficiency of the knowledge-capturing process is enhanced by

Answer 9

Providing employees with templates or fostering incremental documentation processes

Question 10

Organizations should provide incentives to their knowledge workers for documenting their knowledge to share with others

Answer 10

True

Question 11

Current Information Technology solutions

Answer 11

They make knowledge capturing and dissemination not only more efficient but also help to alleviate some cultural obstacles

Question 12

Mentoring, courses, and intranet services

Answer 12

Methods with some elements of continuing education that are effective combinations of capturing and disseminating knowledge in organizations