Chapter 7 Flashcards
____ involves specifying the content and methods of jobs
Job Design
What 4 things do job designers focus on?
1) What will be done
2) How it will be done
3) Where it will be done
4) Who will do it
What are the 3 objectives of job design?
1) Productivity
2) Safety
3) Quality
What is the efficiency school of thought of job design?
It emphasizes a systematic, logical approach to job design
What is the behavioral school of thought of job design?
It emphasizes satisfaction of wants and needs
____ is a primary issue of disagreement between the efficiency and behavioral appraoches?
Specialization
Specialization is a term that describes jobs that have _____
A very narrow scope
The main rationale for specialization is _____
The ability to concentrate one’s efforts and become proficient at that type of work
What are 4 disadvantages of Specialization for Management?
1) Difficult to motivate quality
2) Worker Dissatisfaction
3) High Employee Turnover
4) Poor attention to Quality
What are 4 disadvantages of Specialization for Employees?
1) Monotonous work
2) Limited growth opportunities
3) Little control
4) Low opportunity for self-fulfillment
___ means giving a worker a larger portion of the total task, by horizontal loading
Job Enlargement
What is horizontal loading?
When additional work is on the same level of skill/ responsibility as the original job
___ means having workers periodically exchange jobs
Job Rotation
___ involves an increase in the level of responsibility for planning and coordination tasks, by vertical loading.
Job Enrichment
What is vertical loading?
When the skill and responsibility of additional work is higher than of the original job
