Chapter 6 Vocab

Question 1

bullying

Answer 1

repeated attacks or threats of fear, distress, or harm by a bully toward a target

Question 2

burnout

Answer 2

a job stress resulting in being physically or mentally exhausted, having doubts about your abilities, and having doubts about the value of your work

Question 3

confidentiality

Answer 3

trusting others with personal and private info

Question 4

conflict

Answer 4

a clash between opposing interests or ideas

Question 5

courtesy

Answer 5

a polite, considerate, or helpful comment or act

Question 6

gossip

Answer 6

to spread rumors or talk about the private matters of others

Question 7

harassment

Answer 7

to trouble, torment, offend, or worry a person by one’s behavior or comments

Question 8

priority

Answer 8

the most important thing at the time

Question 9

professionalism

Answer 9

following laws, being ethical, having a good work ethic, and having the skills to do your work

Question 10

stress

Answer 10

the response or change in the body caused by any emotional, psychological, physical, social, or economic factor

Question 11

stressor

Answer 11

the event or factor that causes stress

Question 12

teamwork

Answer 12

staff members work together as a group and each person does their part

Question 13

work ethics

Answer 13

behavior in the workplace