chapter 6: therapeutic communication Flashcards
the high pitched rapid delivery of a message often indicates what
anxiety
why can’t you say “I wouldn’t worry about that” to a client?
implies there is not sufficient reason for concern completely devaluating the clients feelings
what type of question uses “what if” or similar questions to assist clients in exploring feelings and to gain greater understanding of problems and possible solutions?
projective questions
what type of question explores the clients life goals or motivations by presenting a hypothetical situation in which the client no longer has a mental health disorder?
presupposition question
the interaction is more comfortable when the nurse and the client are _____ to _____ feet apart
3-6 feet
a message where the words are explicit and need no interpretation?
concrete message
this is an example of what kind of message?
“what health symptoms caused you to come to the hospital today?”
concrete message
______ questions are clear, direct, and easy to understand
concrete
___________ messages are unclear patterns of words that often contain figures of speech that are difficult to interpret
abstract
this is an example of what kind of message?
a nurse who wants to know why a client was admitted to the unit asks, “How did you get here?”
abstract message
_____ cues are clear, direct statements of intent
overt
what type of cue is this?
“I want to die”
overt
______ cues are vague or indirect messages that need interpretation or exploration
covert
what type of cue is this?
“nothing can help me”
covert
a _______- face is frozen into an emotionless deadpan expression similar to a mask
impassive
