Chapter 6 - The Dimension of Communication Flashcards
The nonverbal system account for how much of the total meaning of communication?
65% to 93%
What is nonverbal communication?
All aspects of communication other than words themselves.
What are the 5 principles of nonverbal communication?
- Similar to and different from verbal communication
- Supplements or replaces verbal communication
- Regulates interaction
- Establishes relationship-level meaning
- Reflects cultural values
What are the similarities and differences of nonverbal and verbal communication?
They are both symbolic; ambiguous, abstract, and arbitrary
They are different because nonverbal communication is perceived as most honest. Also, unlike verbal communication, nonverbal communication is multichanneled. Verbal communication is discrete.
What are the five ways that nonverbal behaviors interact with verbal communication?
- Repeat verbal messages
- Highlight verbal commutation
- Complement or add to words
- Contradict verbal messages
- Substitute for verbal ones
What are the three dimensions of relationship-level meanings?
Responsiveness, liking, and power
What are the nine forms of nonverbal communication?
- Kinesics
- Haptics
- Physical appearance
- Artifacts
- Proxemics
- Environmental factors
- Chronemics
- Silence
- Paralanguage
What is kinesics?
Body positions and body motions, including those of the face.
What is haptics?
Physical touch
What is physical appearance?
How we look
What are artifacts?
Personal objects with which we announce our identities and personalize our environments.
What is a Kinara?
A branched candleholder that holds seven candles
What are proxemics?
Space and how we use it
What are environmental factors?
Elements of settings that affect how we feel and act
What are chronemics?
How we perceive and use time to define identities and interaction
What is paralanguage?
Vocal communication that does not involve words
What is silence?
Silence indicates contentment when intimates are so comfortable they don’t need to talk. Also awkwardness, and can disconfirm others.
How do we improve nonverbal communication?
- Monitor your nonverbal communication
2. Interpret others’ nonverbal communication tentatively
How do we qualify interpretations of nonverbal behavior?
- Personal qualifications
2. Contextual qualifications
