Chapter 10 - Commubication In Organizations Flashcards
What are the key features of organizational communication?
- Structure
- Communication networks
- Links to external environments
What is a structure?
A patterned way of doing things.
What are communication networks?
Formal and informal links between people.
What is organizational culture?
It consists of ways of thinking, acting, and understanding work that are shared by members of an organization and that reflect an organizations distinct identity.
What does an organizational culture consist of?
Vocabularies -Hierarchical language -Masculine language Stories -Corporate stories -Personal stories -Collegial stories Rites and rituals -Rites -Rituals Structures -Roles -Rules -Policies -Communication
What do corporate stories convey?
The values, style, and history of an organization.
What are personal stories?
Stories that people tell about themselves.
What are collegial stories?
Stories that are accounts of other members of the organization.
What are rites?
Dramatic, planned sets of activities that bring together aspects of an organization’s culture in a single event.
What are rituals?
Forms of communication that occur regularly and that members of an organization perceive as familiar and routine parts of organizational life.
What are task rituals?
Repeated activities that help members of an organization perform their jobs.
What are roles?
Responsibilities and behaviors that are expected of people because of their specific positions in an organization.
What are rules?
Patterned ways of interacting.
What are organizational charts?
Formalize regulative rules by showing who reports to whom.
What are policies?
Formal statements of practices that reflect and uphold the overall culture of an organization.
