Chapter 6: Operating System Troubleshooting and Maintenance Flashcards
Which of the following is not a quick fix that you should at least consider before further investigation of a problem?
A. Reboot the computer.
B. Restore a system image.
C. Uninstall a recently installed app.
D. Uninstall a recently installed device.
B. Restore a system image is not a quick fix when compared to the other three options, which are quick fixes that would not have further impact. You would need much more investigation before you would restore a system image.
What is the name of the executable file for System Information?
A. MSINFO32
B. MSCONFIG
C. SYSINFO
D. REGEDIT
A. MSINFO32 is the executable for System Information.
Which of the following is a tool for making changes to the registry?
A. MSINFO32
B. MSCONFIG
C. REGSVR32
D. REGEDIT
D. REGEDIT is a registry-editing tool.
Computer Management is a preconfigured version of what utility?
A. Compatibility Mode
B. MSINFO32
C. MSCONFIG
D. MMC
D. Computer Management is a Microsoft Management Console (MMC) preloaded with several snap-ins.
What GUI tool do you use to stop an application that is not responding
to mouse and keyboard commands?
A. Startup disk
B. Task Manager
C. System Configuration Utility
D. Device Manager
B. Task Manager is the GUI tool used to stop an application that is not responding to mouse and keyboard commands.
What command-line tool can you use to repair damaged system files?
A. TASKKILL
B. REGSVR32
C. SFC
D. TASKLIST
C. SFC (System File Checker) is a command-line tool that you can use to repair system files.
What is virtual memory?
A. Physical memory that simulates hard disk storage
B. Hard disk storage used as a swap area to augment physical memory capacity
C. A USB flash drive that serves as extra system RAM
D. Online memory accessed via the Internet
B. Virtual memory is hard disk storage that serves as a swap file to augment physical memory.
Where can you change which applications load at startup in Windows 10?
A. Task Manager
B. System Configuration
C. Device Manager
D. Computer Management
A. In Windows 10, startup programs are controlled from Task Manager.
How can you access Safe Mode at startup?
A. Start menu
B. Advanced Boot Options menu
C. Control Panel
D. System Properties
B. The Advanced Boot Options menu is the place where you can access Safe Mode. Get to this menu by pressing the F8 key immediately after restarting your computer.
How can you access Safe Mode at startup?
A. Start menu
B. Advanced Boot Options menu
C. Control Panel
D. System Properties
D. MSCONFIG is the tool that will allow you to control which applications and services load at startup in Windows 7. In Windows 8/8.1, this is done in Task Manager.
Which of these is a way of starting the Windows Recovery Environment?
A. Boot from a Windows Setup disc.
B. Restart the computer in Safe Mode.
C. Run Device Manager.
D. Press CTRL-ALT-DELETE.
A. Boot from a Windows Setup disc and choose Repair to enter the Windows Recovery Environment.
What files does System Restore help you restore from previous saved versions?
A. Data
B. Applications
C. Favorites
D. System configuration
D. System Restore brings back old versions of system configuration files.
How do you recover after a STOP error?
A. Restart the computer.
B. Press ESC.
C. Open Event Viewer.
D. Use System Restore.
A. Restart the computer. The computer must be restarted after a STOP error because it won’t do anything until that happens.
What should you suspect if Windows spontaneously reboots frequently?
A. Hard disk error
B. Corrupted registry
C. Failing power supply
D. Missing DLLs
C. A failing power supply frequently causes spontaneous reboots.
If a system suddenly experiences a performance slowdown after installing new software, what is a possible fix?
A. Delete the paging file.
B. Defragment the hard disk.
D. Use System Restore.
D. Repair the MBR.
C. Use System Restore to reverse any recent system changes that may be slowing down the system.
If you get an “Operating system not found” or “No OS Found” error message at startup on a system that has previously booted fine, what is the first thing to check?
A. Flush the DNS cache.
B. Reinstall Windows on another drive.
C. Reformat the boot drive.
D. Check in BIOS/UEFI setup to see if the physical drive is recognized.
D. Before making any assumptions, check to see if the hardware is recognized.
What does the Optimize command (on the Tools tab in the drive’s Properties box) do to a drive in Windows 10?
A. Defragments it
B. Checks it for physical errors
C. Fixes logical errors
D. Deletes unwanted files
A. Optimize and Defragment refer to the same activity.
What application allows you to schedule system maintenance actions?
A. Task Scheduler
B. Task Manager
C. System Configuration
D. System File Checker
A. Task Scheduler allows you to schedule system maintenance tasks.
In which OS do you get system updates through the App Store?
A. Windows
B. macOS
C. Linux
D. All of the above
B. macOS updates are accessed via the App Store.
In which OS do you get system updates via apt-get update and apt-get upgrade?
A. Windows
B. macOS
C. Linux
D. All of the above
C. Linux apps are updated using apt-get.
