Chapter 6: Listening Flashcards
Hearing
Physiological, involuntary process of perceiving sound
Listening
The process of recognizing, understanding, and accurately interpreting and responding effectively to the messages you hear
Selecting
choosing sounds over each other
Attending
focus attention on what you choose
Understanding
interpreting and making sense
Remembering
recalling information
Responding
generating feedback
Listening fidelity
How well the listener’s thoughts match those of the message producer
People-oriented listeners
Listen with relationships in mind- tend to be concerned with others feelings. Assess others moods. Nonjudgmental
Action-oriented listeners
Focus on tasks, organize information into themes. Keep conversation on track.
Content-oriented listeners
Carefully, critically evaluate what they hear, effective listeners when information is difficult.
Time-oriented listeners
Consider efficiency most of all. Have little patience for speakers who wander too far off topic or talk too much.
Informational listening
understand a message
Critical listening
evaluate and analyze the information
Empathic listening
attempting to know how another feels. Listening to provide comfort
Appreciative listening
take pleasure in the sounds we hear
Defensive listening
involves responding with aggression without fully listening
Selective listening
zeros in on bits of interesting information
Selfish listening
means hearing only what will help listeners meet their own goals
Monopolistic listening
listening to control the interaction
Hurtful listening
may include attacking or ambushing.
Insensitive listening
means missing the emotional content of a message
Pseudolistening
means pretending to listen by nodding or saying “uh-huh.”
