Chapter 5: Nonverbal Communication Flashcards
Nonverbal Communication
The process of intentionally or unintentionally signaling meaning through behavior other than words
Channel discrepancy
one set of behaviors say one thing and another set say something different
immediacy
creating closeness, warmth, involvement between people using nonverbal behavior
Mimicry
synchronized and unusually unconscious pattern of imitating, matching gestures, body positions, tone and facial expressions
Deception
- Look for people who appear or sound anxious
- Avoid making eye contact and blink frequently
- Awkward body movements, less control
- Pupils more dilated, voice tends to be higher
Nonverbal Codes
Symbols we use to send messages without, or in addition to, words
kinesics
Gestures and body movements that send nonverbal messages
Emblems
have direct verbal translations within a group or culture
Illustrators
help visually explain what is being said.
Regulators
help manage our interactions
Adaptors
satisfy a physical or psychological need
Affect Displays
convey feelings, moods or actions
Eye behavior
Oculesics is the study of the use of the eyes to communicate
Paralanguage
vocalized sounds that accompany words; includes
pitch (variations), tone (modulations), volume (loudness), pauses, vocal quality, rhythm, rate
Vocalizations
cues about emotional or physical state (laughing, crying, sighing)
Back-channel cues include “ah, um, uh”- signal when we want to talk or not talk
Physical appearance
Attractiveness has advantages
Clothing is a means of communication
Artifacts (accessories) matter
convey messages about relational status, gender
Proxemics
the study of the way we use and communicate with space -Intimate -Personal -Social -Public
haptics
Functional-professional touch
Social-polite touch
Friendship-warmth touch
Love-intimacy touch
i.e. handshake, full embrace, pat on the back
Culture
Contact vs. noncontact cultures have different levels of sensitivity to touch.
Contact cultures depend on touch to communicate
Non contact cultures could tend to avoid touch or are touch-sensitive
Sex and gender influence a person’s degree of touch, eye contact, or how nonverbal communication is interpreted.
Mediated nonverbal communication
Loss of paralinguistic cues that offer information
Emoticons and use of font sizes, punctuation, and capitalization help convey meaning.
Public-private dimension
physical space affecting nonverbal communication
Informal-formal dimension
perceptions about the situation. Similar to high and low language
