Chapter 6 Know Their Names Flashcards
In their book, _____________, Marcus, Buckingham, and Kurt Kaufman define healthy companies as those were managers have developed strong bonds with their employees.
First, break all the rules
What do you need to establish with your people in order to motivate them to create value and do good work?
Solid connections
What is the goal of leaders and managers today?
Make productive the specific strengths and knowledge of each individual
Every time we receive a message, we process it in terms of our own…..
Prejudices, concerns, and assumptions
We tend to filter all communications through our own….
Little world view
What percentage of what we’re trying to get across is really understood by our people?
50%
The moral is, if you want to be sure that your messages are getting through intact, then you need to __________ in terms that your people will understand.
Frame the message
Ultimately, establishing a _______________ requires a leadership communication style, based on self-awareness, insight, candid dialogue, focus, listening, empathy, and, of course trust.
Common frame of reference
What are the three outcomes that will guide you in communicating and forging connections with your people ?
- Your people feel that you understand their personal goals and motives
- Your people know what’s going on in the organization, they understand its mission and values.
- Your people feel that they have a good work environment.
People act, and they act most energetically and purposefully, when they feel like they’re working toward……
Their own objectives
Linking their own aspirations, with the larger objectives of the company, aligns all their effort, enthusiasm, and energy, and their “what’s in it for me”. This is the key to…..
The high-performing organization
Only in what context will people confide to you their true goals and motives?
Trust and caring
Focused listening is nothing more than listening with….
A purpose
Listening is a function of……
Self interest
In order to uncover your peoples motives and goals, you need to develop a…..
Relationship with them
Relationships flourish. Only where there is ___________ and __________.
Good communication and a shared frame of reference.
By sharing _________________ with your people, you create a point of reference that you can return to in future conversations.
Your organizations objectives
A company wide ___________ enables you to speed the acceptance of new initiatives, alert your people to shifts in the business environment, and manage change more effectively.
Awareness of objectives
Your organizations __________ offer you a real opportunity to focus and orient your peoples efforts, but only if you spend time teaching them one-on-one what these ideas have to do with their jobs.
Fundamentals
What are a few simple guidelines to help you make your messages, starting with your organization’s mission and values stick?
- Know your topic.
- Keep it simple.
- Seek constant feedback and encourage dialogue.
Teaching is mainly about asking __________ and then supporting people as a work through the answers.
Provocative questions
How do you find the right time to teacher people?
Opportunistic education
What should a leader use to convey his organizations mission and values and answer such profound questions as who am I? Who are we? Where are we going? What is your purpose?
Stories
What percentage of how employees perceive their workplace can be laid at their leaders feet?
50 to 70%
What is a definite trust killer?
Manipulation
In addition to self awareness, a positive environment also requires…..
Social awareness
The key to turning around a nasty emotional atmosphere is to…..
First acknowledge your power
