Chapter 5 Every Chief Need A Radio And His Peoples Trust Flashcards
What is the only thing that makes leadership possible?
Trust
In a broader sense,______ brings objectives closer, makes people more effective, and allows your entire organization to rise above the every day, stress and anxiety that stifles performance.
Trust
As a leader, your job is to accomplish work and achieve goals through your people. So how does trust figure into that? Well, for instance, when your people don’t trust you,……,,
• they won’t share their best ideas in Inovations with you
• they won’t stick with you through tough times
• they won’t open up to you and talk about the aspects of their character
In order to keep it self competitive, the key to an organizations long-term success is….
It’s ability to change when necessary
When your people begin to feel stressed, their confidence and faith in you actually acts kind of like a _______ that contains their fear and anxiety.
Force field
What does Ronald Heifetz call the “ force field of trust “?
A holding environment
The key to using trust to boost people’s performance under stress is to ……
Project and air of calm and control
Trust comes from __________. You have to work before hand to develop it, but even then, what I have discovered is that you don’t create trust. Trust comes from your people not you.
Consistency
The key to winning your peoples trust is…..
Showing them that you’re focused on what they value.
Not surprisingly, your people value the same things everyone else values, things, like…..
Recognition, respect, and the chance to succeed and develop.
Trust happens because of two different things:
Competence and consistency
The intensity with with your people trust you comes from….
Consistency
Any breakdown of trust can always be traced back to a leaders lack of commitment to following the smoke, especially as it relates to ___________.
Self-awareness
What helps keep us alert to ways in which we might be short circuiting our peoples trust and undermining the relationships that help us lead?
Self-awareness, along with awareness of how others might see our actions.
Daniel Goleman, Richard Boyatzis, and Annie McKee, in their book Primal Leadership, define transparency as…
And authentic openness to others about one’s feelings, beliefs, and actions.
Transparency is also another way of saying that leaders should be ….
First in, last out
To actually create an environment where trust is possible you need to work toward two different outcomes. What are they?
- Your employees aren’t surprised when your actions and decisions inspire confidence in them.
- You delegate as many tasks as possible to your people.
One of the hardest things about trying to develop trust is….
Recognizing which actions will support a trusting environment in which will wreck it.
What does trust begin with?
Self-awareness
You can increase your peoples confidence in you by…..
Consistently meeting their expectations
How do you begin to define expectations?
By recognizing your peoples goals, and being explicit about what you’ll do to help achieve them.
To create an atmosphere were trust is possible, leaders need to be….
Competent, as well as transparent
One asset that can help you build trust is your __________. Particularly when you’ve just been promoted to a new position.
Reputation
What can make people predisposed to have confidence in you?
A positive reputation
_________ are a powerful way to spread information because once they can engage peoples imagination, they are told and retold, taking on a life of their own.
Stories
For your reputation building stories, what examples should you choose?
Examples that clearly illustrate your ability, not only to do your job, but to help people accomplish their goals.
If you’ve already been around long enough for your reputation to be fairly well-established, you’ll need to rely on a different approach. To prove your competence to your people, what should you do?
Include them in situations where they can see you perform.
In addition to being a measure of your peoples confidence in you, trust is also a matter of __________.
Reciprocity
What is the most effective way to show your people that you trust them?
Delegate to them
What sort of existing processes can you use as opportunities to build credibility?
Meetings and reviews
