Chapter 4 Dont Waste Your Water On Smoke Flashcards
At what temperature does most solid materials ignite?
572 degrees
Maximum survivable breathing temperature
300 degrees
Your organizations _______, keeps you focused on where the company wants to go and makes it possible for you to set objectives, create strategy, and allocate resources.
Mission
What enables you to get the right things done?
The mission
What enables you to set standards and encourage behavior that will make your organization more effective as it pursues his mission?
Your companies values
What should articulate your company’s reason for being?
Your organizations mission
The real reason organizations exist is to provide their customers with….
Value
Only by figuring out _____________ and _________ can organizations fully grasp their mission.
Who their customer is and what they want.
Organizations who’s leaders haven’t made a commitment to uncovering what their customers value have what’s called an __________.
Inside out perspective
The drift from an outside-in to an inside-out viewpoint.
Mission creep
So how can you use your organizations mission to become a better leader? Start by……
Bringing that mission to life
Buy translating the mission into a __________, we not only make the mission coherent for people, but make it something that can actually be accomplished.
Set of specific goals
If your goals are well-chosen and relate to your mission, they can help you discover new ways to deliver value to your clients, thereby giving you the …..
Edge on your competition
Once you understand your organizations mission, you can use it to guide your people and help them focus their efforts and allocate resources more effectively. By teaching them the principles of an ____________, you allow them to appreciate the full scope of the work being done in each area of the organization, and how are contribute to the overall mission.
Outside in perspective
Just like other social organisms, such as families, tribes, and communities, organizations have distinct values that act as it’s_________.
Social software
An organizations values, acknowledged, or otherwise, govern what people perceive as…..
Acceptable behavior
___________ can create habits and attitudes that contribute to higher performance, but only if they’re enthusiastically supported, and acted upon by the organizations leaders.
Values
It’s pretty simple: if your organizations mission is shaped by the value you bring to your customers, then you constantly need to stay on top of what the value is, and the only way to accomplish that is by …….,
Staying as close to the customers as possible
What should you use to put yourself in your customers, shoes, and see your organization from their perspective?
Empathy and imagination
How can you see for yourself whether your organizations values are inspiring productive behavior, or are standing in the way of getting things done?
By spending time with your people
Demographic shifts, government regulation of some industries and the de-regulation of others, and the effects of new technologies - all these represent some change in an organizations reality. And the test of an organizations long term success will be……
How quickly it recognizes and responds to these changes
You can use your organizations _____and _____ to focus your people on doing the right things while keeping your organization on track.
Mission and values
Your mission flows from the value you offer your customers. If you really want to understand your mission, you need to understand the ___________.
People you serve
How often should you make it a priority to interact with a customer, or with someone who’s constantly interacting with customers themselves?
At least once a week
