Chapter 6 - Individual Reservations and Group Bookings

Question 1

Money paid, usually by check or credit card, by a guest before arriving at the hotel.The amount is generally equal to one night’s lodging fees.
-To guarantee a reservation.

Answer 1

Advance Deposit

Question 2

The action of canceling something that has been arranged or planned. Usually hotels require 48 - 72 hours to cancel reservations.

Answer 2

Cancellations

Question 3

ADFAD

Answer 3

Attrition Factor

Question 4

ADFAD

Answer 4

Benefits & Costs of Group Business

Question 5

A room that is free of charge for the guest.

Answer 5

Comp Rooms

Question 6

ADFASD

Answer 6

Convention & Visitor Bureaus

Question 7

A charge that is the same in all cases, not varying in proportion with something.
A rate of taxation that is not progressive, but remains at the same proportion on all amounts.

Answer 7

Flat Rate

Question 8

ASDFASDF

Answer 8

Group Business Segments

Question 9

DF

Answer 9

Guarantees

Question 10

ADFA

Answer 10

Guest History Data Base

Question 11

ADF

Answer 11

Inclusive Tour (IT) Packages

Question 12

ASDFAD

Answer 12

Managing the Room Block

Question 13

ADFA

Answer 13

Negotiation Convention Rates/Pricing

Question 14

ADFAD

Answer 14

Pick-Up rate

Question 15

ADSF

Answer 15

Required & Optional Reservation Data

Question 16

DASF

Answer 16

Overflow Hotels

Question 17

the difference between the average yield a financial institution receives from loans and other interest-accruing activities.

Answer 17

Spread Rates

Question 18

Sales Technique whereby a seller induces the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale.

Answer 18

Up selling

Question 19

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Answer 19

Sliding Rates