Chapter 6 - Aircraft Management and Loading Flashcards
6.1.1.1 Flight Deck Management - Flight Deck Door Security
Who will issue the password for the day and
this must be used whenever an authorised person needs to enter the Flight Deck ?
The Captain
Where an aircraft is not fitted with Flight Deck Door Remote Access, two people must be in the cockpit at all times during flight in in the event of Flight Crew incapacitation.
6.1.1.1 Flight Deck Management - Flight Deck Door Security
When one of the Flight Crew is required to leave the Flight Deck, who must remain in the cockpit to reopen the door on their return
Cabin Crew
For two Cabin Crew operations, the same procedure applies with the second Cabin Crew member remaining in the forward galley monitoring passengers until the Flight Crew member re-enters the Flight Deck.
6.1.1.1 Flight Deck Management - Flight Deck Door Security
Cabin Crew are to check what is clear from passengers before opening the Flight Deck door.
the forward toilet (if fitted)
In two Cabin Crew operations, both Cabin Crew members are to come to the forward galley prior to opening the Flight Deck door.
6.1.1.2 Flight Deck Management - Authorised Persons
The Pilot In Command may permit the following persons, or persons authorised by the Aviation Transport Security Regulations 2005, to enter or remain in the Flight Deck when the aircraft is in flight, unless otherwise restricted by Qantas Group Security:
- Operating Crew;
- Qantas Group employees on duty travel or concessional travel, provided no revenue seats are available in the aircraft’s cabin;
- Regulatory officials on duty and performing regulatory functions;
- Other persons with a safety, security, operational or training purpose to enter, or remain in, the Flight Deck (e.g. visiting staff members of approved manufactures) as authorised by Flight Operations Management and Head of Security. In this case certain restrictions apply (refer below); and
- During an emergency, an on board medical practitioner at the discretion of the Captain if it is considered necessary for the medical practitioner to speak directly to the Captain. A suitable form of personal identification must be presented.
For the purposes of this section, an aircraft is to be considered in flight at any
time from the moment when all external doors are closed following embarkation until the moment when any such door is opened for disembarkation.
Qantas Group employees including those of wholly owned subsidiaries. Such
staff are permitted to occupy the observer’s seat without specific approval of senior management, however, final access to the Flight Deck is to be authorised by the Captain.
6.1.1.2 Flight Deck Management - Authorised Persons
Where the Pilot In Command has permitted a person, or persons to enter or remain in the Flight Deck when the aircraft is in flight, they must (2) ?
- Have a valid form of identification which must be displayed at all times and they must remain on the Flight Deck for the duration of the flight except visits to the toilet; and
- Where possible, they should enter the Flight Deck before the commencement of general boarding and exit after other passengers have disembarked.
6.1.1.2 Flight Deck Management - Authorised Persons
Where the Pilot In Command has permitted a person, or persons to enter or remain in the Flight Deck when the aircraft is in flight, the following additional requirements are to be followed (6) ?
- Unless there are extenuating circumstances, the Captain should be notified in advance of, and agree to the visit;
- The Company must confirm the bona fides of persons eligible for ‘duty/staff travel’ before granting them permission to travel on the Flight Deck. This process will be conducted by Customer Services and may be confirmed by the Captain;
- Unless joining the flight with the Flight Crew, the authorised person will normally be escorted to the Flight Deck by ground staff;
- Captains should ensure Cabin Crew are briefed on the carriage of approved persons;
- Should the passenger require use of the toilet during flight, Cabin Crew will be notified by the Flight Deck via the interphone. Cabin Crew will then escort the passenger from the Flight Deck and re-lock the Flight Deck door. To return the passenger to the Flight Deck, Cabin Crew will need to advise the Captain via the
interphone; and - If considered necessary the passengers in the vicinity of the Flight Deck are advised of the visit
6.1.1.5 Flight Deck Management - Identification of Authorised Persons
All persons accessing the Flight Deck, other than operating Crew in uniform, must be accompanied by a member of the operating Crew and shall display a valid form of identification. This applies from the time the last external door of the aircraft closes for
departure until the time the first external door of the aircraft opens on arrival.
Valid forms of identification (5) include: ?
- Qantas Group ‘red background’ ASICs;
- Qantas Group ‘blue background’ ASICs;
- Qantas issued Temporary ASICs;
- Government issued identification; and
- Qantas issued VIC.
In the event the authorised person fails to produce an appropriate ID card when asked
to do so, the person shall not be admitted to the Flight Deck, or if the person has been
admitted, the person must leave the Flight Deck immediately.
6.1.1.5 Flight Deck Management - Observer Safety – Briefing
The Safety and wellbeing of the observer is under the direct responsibility of the Flight
Crew and the Captain shall ensure the appropriate safety briefing covers:
- Seat Belt;
- Emergency exits, access and operations;
- Flight Deck door closing and locking technique;
- Evacuation procedures;
- No Smoking;
- Location of Life Jacket; and
- Flight Deck conversation limits.
6.1.3 Flight Deck Management - Carriage of CASA Officers
Authorised Officers will be provided with access to Company aircraft in the following
circumstances:
- On immediate demand by the Officer of their intention to travel, if their carriage in the aircraft does not mean the offloading of a passenger or of cargo being carried in the aircraft on the particular flight concerned;
- On immediate demand from the officer of their intention to travel irrespective of whether their carriage in the aircraft means the offloading of a passenger or of goods, if the officer considers the circumstances of the case so warrant; and
- On receipt of seven days’ notice prior to a flight from the officer of their intention to travel on a flight.
6.1.6 Flight Deck Management - Use of Photographic Equipment
What is required prior to the use of photographic equipment by operating Flight Crew who occupy a control seat ?
Written approvalobtained from the GMFO
Note that this restiction only applies BELOW transition
6.2.1 Cabin Management- Sterile Flight Deck Policy
Describe the Flight Deck Sterile Policy ?
6.2.4 Cabin Management- Cabin Crew Pre-Flight Briefing
The structure of the briefing will be conducted using the pneumonic – ISTOP Threats.
Describe the Cabin Crew Pre-Flight Briefing
Each Crew member must verify to the Pilot in Command that sign on has been completed and all mandatory training is complete.
S – Status of Crew and Aircraft
Discuss any known defects in the cabin, or defects that might affect the conduct of cabin service.
T – Turbulence/Weather Conditions
Discuss any adverse weather conditions forecast for the flight. Particular attention will be paid to turbulence expected for the flight. Crew should discuss turbulence management requirements, for example the impact to cabin service.
O – Operational Considerations
Discuss flight time, refuelling details, aircraft changes, crew meal arrangements and mobile phone usage. Also mention any recent Standing Orders or procedural changes that will affect the operation of the flight.
P – Password
A password is to be set for entry to the flight deck. It must be stressed that the discussion of the password must be conducted with the operating Aircrew only.
Threats – Any identified threats not addressed above.
The Captain (or delegate) will detail any threats to the conduct of the flight not captured
during the earlier part of the briefing e.g. time pressures due to delays, fatigue.
6.2 Cabin Management - Maintaining Schedule
‘Safety before xxxxxxxxx’ is of paramount importance in the Company’s operating Policy ?
Schedule
6.2 Cabin Management - Discretionary Delay Awaiting Passengers
The ROC, Airport Managers, or designated representatives in consultation with the aircraft Captain, have discretion to delay departures for late joining passengers. The extent of delay will be governed by operational constraints as well as passenger convenience consideration.
Local discretion is limited to a maximum of XX minutes beyond scheduled departure time on any one flight. Longer delays must be approved by the ROC.
15 Minutes
6.2.8.4 Cabin Management - Cabin Preparation PA
A PA stating “Cabin Crew prepare the cabin for landing” is to be made by the PM at XX,XXX ft on descent.
If turbulence is anticipated, this PA should be made approximately
X minutes before the expected activation of the Fasten Seat Belt sign for landing.
The Cabin Crew should be advised by interphone if it is anticipated that there may be less than X minutes between the PA and Fasten Seat Belt sign illumination.
20,000 ft
5 minutes
5 minutes
6.2.8.5 Cabin Management - Content of PAs
At least 1 PA should be given from the Flight Deck on every sector.
On flights on behalf of Qantas Flight Crew are to refer to “QantasLink” on the PA. On ad-hoc flights from the Network Terminal Flight Crew are to refer to “Network Aviation” on the PA.
There are currently no client restrictions on the delivery of PAs, however consideration must be given to time of day and passenger rest expectations.
6.2.10 Cabin Management - Passenger Comfort and Crew Responsibility
The Captain shall take a personal interest in the comfort of and service to passengers. It is not anticipated that the Captain would vary cabin service procedures unless deemed necessary for operational or disciplinary reasons.
Captains are to consider the comfort and wellbeing of passengers during flight. In particular what 3 items : ?
- Cabin rate of descent should be kept to 500 ft per min or less;
- The PA system should be utilised in accordance with SOPs; and
- Passengers should be advised of the location and function of ventilation and climate controls, and special aircraft facilities designed for their use.
6.3.2 Carriage of Passengers - Passenger Definition
That is the definition of a
1. Child
2. Infant
- A child is 2 Years to 11 Years inclusive
- infant is classified as less than 2 years of age.
6.3.2 Carriage of Passengers - Passenger and Baggage Weights
Based on statistical data, the Standard Weights have been approved for use in aircraft loading calculations.
These weights for:
Male
Female
Child (2-11 years inclusive)
Infant (less than 2 years)
Service Dogs
Aircraft Battery Pack
are ?
Male = 89 kg
Female = 74 kg
Child (2-11 years inclusive) = 48 kgs
Infant (less than 2 years) = 16 kgs
Service Dogs = 20 kgs
Aircraft Battery Pack = 60 kgs
Standard Weights include an allowance for carry-on baggage and an allowance for
personal baggage that may be placed in the baggage hold.
A 7 kg carry-on luggage allowance per person is used.
6.3.5 Carriage of Passengers - Passenger Documentation
or Passenger Transport Operations (PTO) services a Passenger Information Listing (PIL) or AMS manifest, showing passenger names, flight number, ports of embarkation and disembarkation, must be left at the airport of departure.
Once the flight is closed the PIL or AMS manifest will be printed and supplied to the Cabin Crew. Flight Crew will utilise the finalised CM summary or AMS manifest to complete the load sheet as required.
In circumstances where no PIL is available upon completion of boarding, a flight should not be delayed and may depart with no PIL.
Who has the final authority to depart without the PIL on board ?The Flight Crew will be advised and have the final authority to depart without a PIL on board.
The Flight Crew
6.3.7.3 Carriage of Passengers - No Comms Available at an outport
For destinations where access to AMS is unavailable at the airport, prior to departure from Perth the Cabin Supervisor will be given X copies of the expected passenger manifest.
At the destination XXXXX XXXX are responsible for ensuring any changes to the passenger names and/or numbers are updated on both copies of the passenger manifest.
These documents become the final passenger manifests for the flight.
2
Flight Crew
A copy of the final passenger manifest is to be provided to the ground handling agent at the departure airport. The second copy is to be included in the aircraft post flight paperwork.
6.3.7.3 Carriage of Passengers - Passenger Standard of Dress
The accepted minimum dress standard for commercial passengers, male or female, on Company aircraft is as follows (3)?
The ultimate decision to offload a passenger due to dress standards rests with XX
- Clean T-shirt or singlet top (not torn or displaying offensive language and/or graphics);
- Clean shorts (not swimwear); and
- Footwear must be worn as a safety precaution during boarding and/or disembarking unless a medical condition prevents from so doing.
Airport Managers or their deputies
If a passenger’s dress standard does not meet this basic requirement, ground staff
shall ask the passenger to conform.
6.4.1 Passenger Management - Passenger Safety on the Ground
With the exception of the aircraft’s APU, passengers )may or may not) be boarded or disembarked or cargo must not be loaded/unloaded from an aircraft whilst an engine is operating.
may not
6.4.3 Passenger Management - Boarding of Passengers
Passengers must not physically board the aircraft unless X Flight Crew member and at least X Cabin Crew member is present ?
One Flight and One Cabin Crew member
Subject to at least one Flight Crew being on duty on the Flight Deck and at least one Cabin Crew member being prepared and on duty in the cabin, non ambulatory and assist passengers may be boarded prior to other passengers.
6.4.3.4 Passenger Management - Held Boarding Policy
To maintain on time performance, boarding shall commence in accordance with the PTS. Flight Crew may only hold passenger boarding under the 4 following conditions:
- Insufficient Cabin Crew complement to satisfy regulatory requirements;
- Maintenance action which will result in blockage of exits;
- Where the responsible Engineer indicates that the maintenance action being carried out does not permit passengers to be onboard;
- There is a greater risk to passenger safety or security.
6.4.4 Passenger Management - ON Time Performance
The following actions are to take place where the COBT is within 30 minutes of the scheduled AMS departure time:
- Cabin Crew to complete all pre-flight checks;
- The Cabin Supervisor to advise Captain of status of emergency equipment;
- Unless advised otherwise by the Flight Crew, the Cabin Supervisor is to commence passenger boarding 20 minutes prior to the scheduled AMS departure time; and
- Where the Captain determines that boarding is to be delayed they are to advise the Cabin Supervisor and notify the terminal on the Company radio frequency advising of the delay reason and the expected boarding time.
Where the COBT is in excess of 30 minutes of the scheduled AMS departure time,
boarding will be commenced in consultation with the NOS or terminal.
6.4.6 Passenger Management - Exit Row Seat Restrictions
The row of seats next to emergency exits may only be occupied by suitable ABPs who have the ability to operate the exits in the event of an emergency.
Passengers likely to impede evacuation should not be seated on the row of seats adjacent to an emergency exit. This applies if the passenger (11 reasons):
- Is under fifteen years old;
- Is travelling with someone who needs assistance in an emergency e.g. an infant or child unless there is another guardian seated elsewhere with the child;
- Requires the use of an infant/extension seat belt;
- Is not willing and able to move quickly and assist crew in an emergency situation;
- Is not willing and able to listen to a briefing, check outside conditions and follow instructions given in English by crew;
- Is not physically able to reach, open, lift and throw out the emergency exit (15 kgs);
- Is travelling with a service dog;
- Has an amputated or prosthetic limb;
- Has a visual impairment that is not corrected by use of spectacles/glasses/contact lenses;
- Is a Person in Custody or Deportee; and
- Has a hearing impairment that is not corrected by use of a hearing aid/device.
6.5.4 Passenger Management - Unaccompanied Minors (UM)
Where children are aged between X and XX years inclusive, they may travel without an allocated escort.
5 and 11
6.6 Special Needs Passengers - Medical Clearance to Travel
Where a passenger intends to travel with a medical condition or post surgery, they are required to complete a Qantas Group Medical Travel Clearance Form in conjunction with their treating doctor.
This form is then provided to Qantas Special Handling who will assess the request to travel. If travel is approved, this will be annotated against the passenger’s booking in CM.
When the passenger manifest is printed, this approval will appear in the form of a ‘XXXX’ annotation against the passenger’s name.
MEDA
Provided that the term ‘MEDA’ is annotated against the passenger’s name on the manifest, the passenger is approved to travel. The MEDA annotation also approves the passenger’s use of any personal oxygen bottle they are carrying, however, Flight Crew still require a NOTOC as evidence of the passenger’s approval to carry the oxygen on board.
Note: The above procedure applies to Qantas branded services only. Separate procedures apply for Network flights, as detailed in Section 6.6.6 - Medical Passengers – Network Aviation Clients.
6.6.6 Medical Passengers – Network Aviation Clientsl
To ensure the safety of passengers there is a requirement for our clients to consider the medical, mental and physical condition of their personnel/contractors prior to arranging for air travel on NAA aircraft. A procedure has been set in place for clients to follow a set of guidelines which outlines if a person is fit to fly and if required a travel clearance form to be completed.
- Any passenger who is carried as a medical passenger must have a completed Travel Clearance form or a medical certificate issued from a Doctor;
- Should the medical passenger not have either of these approvals the Captain will refuse carriage of this passenger. ROC must be advised of this decision prior to departure from site;
- Refusal of medical passengers will require an Intelex report from the Flight Crew; and
- A quantity of blank Travel Clearance forms will be held on each aircraft if required but they must be signed by a site approved medic.
6.6.8 Persons in Custody –
The maximum number of escorted PIC on the same flight is usually two.
However, as the Aviation Transport Security Regulations allow some latitude to the number of escorted PIC this may be increased provided specific approval has been sought and
approved from the security Regulator.
This task falls under the auspices of the Duty Security Controller (DSC) and is normally completed as a function of the flight booking process.
If any doubt exists, the Captain should contact the DSC for further information, through the ROC.
Within Australia, there is no limitation on the number of unescorted Persons in Custody.
6.6.8.5 Persons in Custody – Notification
It is the responsibility of the Duty Manager/Airport Operations Coordinator or Customer Service staff to advise the operating Flight Crew and the Cabin Crew when PIC are booked to travel. This will be via the provision of paperwork from Qantas Security to the Captain and the Cabin Supervisor. Early advice to the Crew allows for the assessment of uplift requirements. Such notification shall occur before the escort and/or PIC attends at the aircraft and shall include reference to the reservation and that an assessment has been carried out to determine uplift and escort requirements.
In all cases where the Captain and the Cabin Crew have not received prior notification of carriage of a PIC, the Duty Security Controller must be contacted to confirm that carriage has been subject to a threat assessment, that carriage has been authorised
and if any conditions have been imposed. Crew may obtain further advice from the
ROC.
