Chapter 6 Flashcards
All of the following are steps of Kurt Lewin’s three-stage model fo planned change except
Model
The following refers to which element of organizational culture:
“The visible manifestations of culture are the physical and social environment of the organization - both tangible and intangible. These observable characteristics include physical space, the technological output of the group, artistic productions, the way people dress, the hours and patterns of work schedules, the fringe benefits, the end-of-quarter beer busts, or the overt behavior of its members.”
Artifacts
According to Michael Beer’s formula for leading change,
( D x M x P ) > C
The variable M stands for
Model
According to Michael Beer’s formula for leading change,
( D x M x P ) > C
The variable C stands for
Cost of Change
Before change can take place, key organization members who are to adopt new attitudes and behavior must be dissatisfied with the status quo.
True
According to “Cracking the Code of Change” by Michael Beer and Nitin Nohria, the theory of change which focuses on organizational capability and the “soft” approach to change where the goal is to develop corporate culture and human capability through individual and organizational learning is called
Theory O
The two factors that are most important in the creation of an organization’s culture are
Founder’s values and industry demands
The first step in John P. Kotter’s process for Leading Change is to
Establish a sense of urgency
The following refers to which element of organizational culture?
“Culture is comprised of processes, or ways of working together, and of shared criteria for making decision-making, which at one point in the organization’s history were explicitly debated, but which have been employed so successfully so often, that they are taken for granted and have come to be adopted without debate.”
Assumptions
According to “Leading Change: Why Transformation Efforts Fail” by John P. Kotter, the change process in organizations goes through a series of phases that, in total, usually require a considerable length of time. Skipping steps creates only the illusion of speed and never produces a satisfying result.
True
Organizational Culture is a pattern of basic assumptions - invented, discovered, or developed by a given group as it learns to cope with its problems of external adaptation and internal integration - that has worked well enough to be considered valid and, therefore, to age taught to new members as the correct way to perceive, think, and feel in relation to those problems.
True
According to Michael Beer’s formula for leading change,
( D x M x P ) > C
The variable D stands for
Dissatisfaction
According to “Cracking the Code of Change” by Michael Beer and Nitin Nohria, the theory of change which focuses on economic value and the “hard” approach where shareholder value is the only legitimate measure of corporate success is called
Theory E
The following refers to which element of organizational culture?
“They have become so taken for granted that one finds little variation within a cultural unit. In fact, they are so strongly held within a group that members will find behavior based on any other premise as inconceivable, non-debatable, and non-confrontable. They form the foundation of an organization’s culture.”
Assumptions
The following refer to which element of organizational culture?
“There definitely is an Exxon way. This is John D. Rockefeller’s company, this is Standard Oil of New Jersey, this is the one that is most closely shaped by Rockefeller’s traditions. Their values are very clear. They are deeply embedded. They have roots in 100 year of corporate history.”
Founder’s values
