chapter 6

Question 1

entitlement, not at the expense of others

Answer 1

assertive behavior

Question 2

giving up entitlement in order to satisfy others

Answer 2

non-assertive behavior

Question 3

entitlement at the expense of others

Answer 3

aggressive behavior

Question 4

premise that everyone has certain basic rights

Answer 4

assertion theory

Question 5

basic rights

Answer 5

say no and not feel guilty, change your mind, tkae your time to form a response to a comment or question, ask assistance, ask what you want.

Question 6

body language consistent with verbal assertiveness

Answer 6

nonverbal assertiveness

Question 7

describe situation, express feelings, specify change, consequences of the outcome, regardless of change

Answer 7

verbal assertiveness

Question 8

DESC

Answer 8

describe a situation, express feelings, specify change, consequences of the out come, regardless of change

Question 9

conflict resolution techniques

Answer 9

Active/reflective listening (repeat words/feelings, paraphrase) Identify your position (state thoughts and feelings) explore alternative solutions: brainstorm

Question 10

tangible support

Answer 10

money and car

Question 11

emotional support

Answer 11

care and concer

Question 12

informational support

Answer 12

advice

Question 13

appraisal support

Answer 13

enable self evalution

Question 14

how social support may help manage stress in two ways:

Answer 14

direct effect theory, stress buffering theory

Question 15

theory that prevent stressors from occuring

Answer 15

direct effect theory

Question 16

theory that buffers the effects of stress

Answer 16

stress buffering theory