chapter 6 Flashcards
what are personal skills
able to manage aspects of life outside of work
influence reputation as a professional
what is personal image
impression you make on others includes appearance- well groomed want to be approachable grooming- clean nails posture- shows professional image personal- no noisy jewellery good grammer
5 grooming and appearance factors
perfume clothes clean and no creases shoes polished no open toe cover up tattoos long hair tied up
stereotypes
try to avoid them - give everyone the benefit of the doubt aren’t accurate and they change over time
3 troublesome habits
don’t make a mess when drinking and eating in work areas
don’t play jokes
don’t wear noisy jewellery
good vocab and grammar
you only get one change to make a good impression
poor grammar signals lack of education
importance of maintaining professionalism after hours
outside relationships effect personal and professional image reputation goes with you everywhere you go
why employees being encouraged to be healthier
to set a good example
important when dealing with people to have vaccinations
personal management skills
ability to manage time, personal finance stress and change pay bills on time develop a budget read small print on loans think twice about lending money
importance of time management 3 examples to manage
don’t procrastinate
make lists
use a calendar
good stress management
identify how and when stress effects and eliminate
identify someone you can talk to
maintain balance among work recreation and rest
what are adaptive skills and why are they important
ability to adjust to change and healthcare is always changing
