chapter 1

Question 1

4 benefits of working in healthcare

Answer 1

health and life insurance
paid vacation time and holidays
tuition assistance
retirement plan

Question 2

what are soft skills

Answer 2

personality characteristcs enhance ability to interact effectively with other people. Enhance relationships, job performance career prospects. harder to change as they are you

Question 3

what are hard skills

Answer 3

hard skills are job duties, learned or improved over time

Question 4

2 reasons for healthcare professionals to know about trends and issues in health care

Answer 4

need to know what is going on and where things appear to be going so you can be well informed
prepare for future and know what is going to happen

Question 5

3 reasons health care is expensive and why it rises

Answer 5

a) need to recruit, pay retain doctors
b) rising cost of medical equipment
c) the expense of training

Question 6

4 ways baby boomer impact health

Answer 6

pop will double by 2030
baby boomers more physically active than seniors in the past
Suffer less
Higher education levels

Question 7

2 issues with health care reform

Answer 7

eligibility & whether people who already have medical problems should have insurance
what maximum age children can be covered on parents
Waiting period- how long to 2 wait for new card to work

Question 8

what is continuous quality improvement and 2 quality improvement goals

Answer 8

c quality = regular use of methods&tools to identify, prevent and reduce process failures

a) reduce waste - not 2 blood tests
b) avoid readmissions

Question 9

sential event & patient safety

Answer 9

sential event unexpected occurance involving death, example administering the wrong medication

Question 10

2 trends in supply and demand of health care workers

Answer 10

Half RN plan to retire in next 10 years

Amount graduating isn’t sufficient to replace retiring

Question 11

advantages of electronic medical records

Answer 11

save paper and space
improve quality
Ensure legibility

Question 12

disadvantages of electronic medical records

Answer 12

security

system compatibility

Question 13

what is interdependence

Answer 13

reliance between components without it work flow breaks down

Question 14

what is systems perspective

Answer 14

stepping back to view an entire process to see how each component connects with others

Question 15

important to be in the present moment at work

Answer 15

to avoid distractions and be able to do your job to the best of your ability, avoids mistakes

Question 16

define critical thinking

Answer 16

not influenced by emotions
rational and practical perspective
ask essential questions
analyze evidence and information

Question 17

5 factors for a strong work etthic

Answer 17

focused- problems at home
get it right the first time
self discipline and control
don't wait 2 b told what to do
positive attitude

Question 18

confidentiality and HIPPA

Answer 18

prevent inappropriate disclosure of confidential information and avoid fines against you and employer, so you don’t get prosecuted

Question 19

competence and scope of practice

Answer 19

scope of practice what you have been trained to do

working within lets you use knowledge 2 do best job

Question 20

4 things when representing employer

Answer 20

learn history and structure of company
read company news letters keep up to date
don’t make negative remarks
Take part in social events

Question 21

purpose of performance evaluations 3 ways to prepare

Answer 21

use objective criteria that are based on behavours and traits
review job description
if company uses performance form ask for one
make sure you understand performance criteria

Question 22

objective criteria

Answer 22

what is real behaviours teamwork problem solving

traits: attitude appearance initiative

Question 23

subjective criteria

Answer 23

how well employee is liked

how the supervisor feels about the employee

Question 24

who is the federal minister of health

Answer 24

rona ambrose

Question 25

who is the provincial minister

Answer 25

leo glavine

Question 26

what is the federal government responsible for

Answer 26

setting and administering principles
assisting financing provincial and territorial heathservices
delivery health care services to specific groups

Question 27

what is an insured person

Answer 27

a person whose interests are protected by an insurance policy who contracts for an insurance policy that indemnifies him against loss of property