chapter 6

Question 1

3 organisational policies and procedures

Answer 1

OHS
code of conduct
safety measures

Question 2

kpi

Answer 2

key performance indicator

Question 3

what is a kpi

Answer 3

a measurable value that demonstrates how effectively a company organisation or individual is achieving goals

Question 4

what are the 5 fsctors of setting a goal

Answer 4

Specific
Measurable
Achievable
Relevant
Time based

Question 5

4 categories of the eisenhower matrix

Answer 5

urgent and important
not urgernt and important
urgent and not important
not urgent and not important

Question 6

3 factors that affect work objectives

Answer 6

budjet constraints
environmental
resource availability

Question 7

3 ways to self asses work performance

Answer 7

goal tracking
feedback
reflection

Question 8

4 ways to manage stress

Answer 8

exercise
organise
take breaks
substantial sleep

Question 9

3 opportunities for professional development

Answer 9

workshops
degrees
certificate programs

Question 10

3 ways to get feeback

Answer 10

listen to clients and customers
pay attention
talk to people