Chapter 6

Question 1

strategic management

Answer 1

the process of determining the strategic vision for the organization

Question 2

IT governance

Answer 2

a structure of relationships and processes to direct and control the enterprise in order to achieve the enterprise’s goals by adding value while balancing risk versus return over IT and its processes.

Question 3

IT governance Committee

Answer 3

aligns IT strategy with the business strategy
cascading strategy and goals down into the enterprise
providing organizational structures that facilitate the implementation of strategy and goals
insisting that IT control framework be adopted and implemented
measuring IT’s performance
group of senior managers selected to oversee the strategic management of IT

Question 4

ISACA

Answer 4

information systems audit and control association

Question 5

ISO

Answer 5

international organization for standardization

Question 6

ITIL

Answer 6

information technology infrastructure library

Question 7

System development life cycle

Answer 7

formal process that many organizations use to select, design, and implement IT systems 
systems planning
systems analysis
systems design
systems implementation
operation and maintenance

Question 8

systems planning

Answer 8

the evaluation of long term, strategic objectives and the prioritization of the IT systems in order to assist the organization in achieving its objectives

Question 9

systems analysis

Answer 9

a study of current system to determine the strengths and weaknesses and the user needs of that system

Question 10

systems design

Answer 10

the creation of the system that meets user needs and incorporates the improvements identified by the systems analysis phase

Question 11

systems implementation

Answer 11

the st of steps undertaken to program, test, and activate the IT system as designed in the system design phase

Question 12

operation and maintenance

Answer 12

the regular, ongoing functioning of the IT system and the processes to fix smaller problems, or bugs, in the IT system

Question 13

conceptual design

Answer 13

the process of matching alternative system models to the needs identified in the system analysis phase

Question 14

evaluation and selection

Answer 14

process of assessing the feasibility and fit of each of these alternative conceptual approaches and selecting the one that best meets the organization’s needs

Question 15

software selection

Answer 15

steps to decide which software to purchase

Question 16

detailed design

Answer 16

the process of designing the outputs, inputs, user interfaces, databases, manual procedures, security and controls, and documentation of the new system

Question 17

feasibility study(part of the planning)

Answer 17

technical feasibility - assessment of the realism of the possibility that technology exists to meet the need identified in the proposed change to the IT system
operational feasibility - assessment of the realism of the possibility that the current employees will be able to operate the proposed IT system
economic feasibility - assessment of the costs and benefits associated with the proposed IT system
schedule feasibility - schedule feasibility assessment of the realistic possibility that the proposed IT system can be implemented within a reasonable time

Question 18

systems anlaysis

Answer 18

preliminary investigation - makes a go or no go decision

system survey - study of the current system to identify weaknesses to improve upon and strengths to be maintained

Question 19

observation

Answer 19

watching the steps that employees take as they process transactions in the system

Question 20

documentation review

Answer 20

the detailed examination of documentation that exists about the system to gain an understanding of the system under study

Question 21

interviews

Answer 21

the face to face, verbal questioning of users

Question 22

questionnaires

Answer 22

written questions of users

Question 23

business process reengineering

Answer 23

fundamental rethinking and radical redesign of business processes to bring about dramatic improvements

Question 24

systems design

Answer 24

we go through the process of purchasing the software we need and we fill out a request for proposal

Question 25

request for proposal

Answer 25

process to solicit proposals

Question 26

inhouse design

Answer 26

hiring a consultant and making the software in house

Question 27

conceptual design

Answer 27

involves identifying the alternative conceptual design approaches to systems that will meet the needs identified in the system analysis phase

Question 28

evaluation and selection

Answer 28

the process of assessing the feasibility and fit of each of the alternative conceptual approaches and selecting the one that best fits the organization’s needs

Question 29

detailed design

Answer 29

to create the entire set of specifications necessary to build and implement the system

Question 30

implementation

Answer 30

software programming, training employees, software testing, documenting the system, data conversion, systems conversion

Question 31

parallel conversion

Answer 31

running both the old and the new system at the same time

Question 32

direct cutover conversion

Answer 32

deleting the old system and starting the new one

Question 33

phase in conversion

Answer 33

where the system is broken into parts and phased in over time through each part

Question 34

pilot conversion

Answer 34

system is operated in one or a few sub units of the organization

Question 35

user acceptance

Answer 35

means that when the manager of the primary users of the system is satisfied with the system, he will sign an acceptance agreement

Question 36

post implementation review

Answer 36

a review of the feasibility assessments and other estimates made during the process

Question 37

operations and maintenance

Answer 37

operating and maintaining the system

Question 38

stewardship

Answer 38

the careful ad responsible oversight and use by management of the assets entrusted to management

Question 39

SOX

Answer 39

says that the auditors cannot consult on systems development and design