Chapter 6 Flashcards
tuition fees for external training
prevention cost
customer support
external failure cost
quality data gathering, analysis, and reporting
prevention cost
supervision of prevention activities
prevention cost
product recalls
external failure cost
quality improvement projects
prevention cost
retesting of reworked products
internal failure cost
avoid poor quality goods/services and reduce the no. of defects in production/services
prevention cost
cost of field servicing and complaints
external failure cost
plant utilities in the inspection area
appraisal cost
machine repair cost
internal failure cost
loss due to work interruptions
internal failure cost
downtime caused by quality problems
internal failure cost
planning and execution of a quality program
prevention cost
poor-quality goods/services are detected after delivery to customers
external failure cost
product recalls
external failure cost
supervision of testing and inspection activities
appraisal cost
testing equipment
prevention cost
customer complaint resolution
external failure cost
loss due to downgrades
internal failure cost
lost sales arising from reputation for poor quality
external failure cost
spoilage
internal failure cost
warranty repairs and replacements
external failure cost
analysis of the cause of defects in production
internal failure cost
warranty cost/field service
external failure cost
scrap disposal
internal failure cost
identify products before the products are shipped to customers
appraisal cost