Chapter 6

Question 1

Contact

Answer 1

Meet someone and decide if you want to pursue the relationship

Question 2

Involvement

Answer 2

Getting to know each other; reciprocal self–disclosure

Question 3

Intimacy

Answer 3

How you commit to a person (verbal exchanges, talking, actions, etc.)

Question 4

Deterioration (intrapersonal dissatisfaction)

Answer 4

One party feels dissatisfied

Question 5

Deterioration (interpersonal dissatisfaction)

Answer 5

Both parties are dissatisfied

Question 6

Repair (intrapersonal)

Answer 6

You change to keep the relationship

Question 7

Repair (interpersonal)

Answer 7

You both change to keep the relationship

Question 8

Dissolution

Answer 8

You dissolve the relationship

Question 9

Communication in relationships

Answer 9

Use “I-statements”

Question 10

Competing

Answer 10

Win at all costs; can become bullying; win-lose

Question 11

Avoiding

Answer 11

Withdraws because of lack of opinion; delays because of fear of conflict; lose-lose

Question 12

Accommodating

Answer 12

Give in to others to promote harmony; you lose-others win

Question 13

Compromising

Answer 13

Both parties give in to reach a compromise

Question 14

Collaborating

Answer 14

Work together to find best solution for everyone

Question 15

1. Define the problem

Answer 15

Party agrees there is a problem and defines main issue

Question 16

2. Explore the facts

Answer 16

Each party identifies their needs and listens to others’ needs

Question 17

3. Brainstorm

Answer 17

Find possible solutions without analyzing

Question 18

4. Set criteria

Answer 18

A list of what satisfies each person in order to find a solution

Question 19

5. Evaluate and select a solution

Answer 19

Each solution is evaluated against criteria; determine which solution is best

Question 20

6. Test

Answer 20

Put solution into action to see if it will work