Chapter 5: Listening

Question 1

Listening

Answer 1

Process of selecting, attending to, creating meaning from, remembering, and responding to verbal and nonverbal messages.

Question 2

Hearing

Answer 2

Physiological process of decoding sounds

Question 3

Selecting

Answer 3

Process of choosing one sound while sorting through various sounds competing for your attention

Question 4

Attending

Answer 4

Process of focusing on a particular sound or message

Question 5

Understanding

Answer 5

Process of assigning meaning to sounds

Question 6

Remembering

Answer 6

Process of recalling information

Question 7

Responding

Answer 7

Process of confirming your understanding of a message

Question 8

Relational listeners

Answer 8

Those who prefer to focus on emotions and feelings

Question 9

Analytical listeners

Answer 9

Listen to all sides, no judgements, listen to the facts before reaching a solution

Question 10

Critical listeners

Answer 10

Evaluate information as one hears it.

Question 11

Task-orientated listeners

Answer 11

Focused more on achieving a specific outcome or task.