Chapter 5 - Communication

Question 1

Base Station

Answer 1

Dispatch and coordination area and ideally is in contact with all other elements of the system.

Question 2

Close-Ended Questions

Answer 2

Questions that call for specific information from the patient. Also called direct questions.

Question 3

Communication

Answer 3

Dynamic process that incorporates verbal and nonverbal expressions into meaningful messages that are received by others.

Question 4

Culture

Answer 4

Composed of the thoughts, communications, actions, and values of racial, ethnic, religious, or social groups.

Question 5

Decoder

Answer 5

Recognizes and responds to sound waves that are broken down into unique digital codes

Question 6

Decoding

Answer 6

Process by which a message is translated and interpreted by the receiver.

Question 7

Defense Mechanisms

Answer 7

Psychological coping strategies the person may use to protect himself from unwanted feelings or thoughts.

Question 8

Encoder

Answer 8

Breaks down sound waves into unique digital codes.

Question 9

Encoding

Answer 9

Process of converting information into a message.

Question 10

Ethnocentrism

Answer 10

View that one cultures way of doing things is the right way and any other way is inferior.

Question 11

Feedback

Answer 11

Any information that an individual receives about his behavior.

Question 12

Gestures

Answer 12

Nonverbal body movements that convey meaning to others.

Question 13

Haptics

Answer 13

Study of touching. One of the most effective ways to help calm a patient and express your compassion and empathy.

Question 14

Intimate Zone

Answer 14

Space within less than 1 1/2ft of an individual.

Question 15

Leading Questions

Answer 15

Questions that suggest an answer guided by the individual who is asking the question.

Question 16

Mobile Data Terminal

Answer 16

Mounted in the cab of the ambulance. Received a signal from the digital radio and displays the information on the terminal screen.

Question 17

Open Ended Questions

Answer 17

Allow the patient to give a detailed response in his own words.

Question 18

Repeaters

Answer 18

Devices that receive transmissions from a relatively low powered source such as a mobile or portable radio and then rebroadcast them at another frequency and a higher power.

Question 19

SBAR (Situation, Background, Assessment, and Recommendation)

Answer 19

Method of organizing your communication into a standard format that would be particularly useful when communicating its medical direction, especially if you are seeking further orders.

Question 20

Telemetry

Answer 20

Process of transmitting data through an automated communications process, most often using wireless data transfer technology.