Chapter 5: Communication

Question 1

Interpersonal Gap

Answer 1

which a senders intentions, what he or she wanted to communicate, differs from the message that others actually receive

Question 2

Nonverbal Communication

Answer 2

involves all the things people do in an interaction except for what they say; actions, sound of their voice or how they say things

Question 3

Verbal Communication

Answer 3

what people say, the vocabulary, and teh syntax they us

Question 4

Providing Information

Answer 4

a persons moods and meaning are usually evident in his or her nonverbal behavior

Question 5

Regulating Interaction

Answer 5

subtle nonverbal cues allow people to taken turns in a conversation smoothly

Question 6

Defining the Nature of the Relationship

Answer 6

nonverbal actions express intimacy and carry signals of power and status

Question 7

Facial Expressions are…

Answer 7

pretty universal; good guides to others moods and feeling when they are authentic and honest