Chapter 5 Co Flashcards
1
Q
Why are documents written?
A
To educate
PERSUADE
INFORM
ENLIGHTEN
2
Q
First step in writing any document is to determine
A
Audience
Scope
Purpose
3
Q
Outline 3 steps
A
INTRODUCTION
Body
Conclusion
4
Q
Outlines are balanced with a minimum of ———— under each heading
A
Two points
5
Q
RFP
A
Request for proposal
6
Q
Parts of a letter
A
Heading
Opening
Body
Closing
7
Q
Foot notes
A
Found a n the same page
8
Q
End notes
A
Found found at the end paper all together
9
Q
——— is used to decide a organizational decision making
A
Policies
10
Q
————- is a detailed plan of action
A
Procedure
11
Q
SOP
A
Statement that identify a general philosophy and may include a part of a policy
12
Q
At a emergency scene the best form of communication is———-
A
Face to face
13
Q
Two objectives in communication
A
Common language
Progress reports
14
Q
5 C’s of radio communication
A
Conciseness Clarity Confidence Control Capability
