Chapter 1 CO

Question 1

———- ——— is essential to maintain public perception of the agency

Answer 1

Customer service

Question 2

Leadership 
Ethics 
Supervision 
Responsibility 
Authority

Answer 2

Challenges of a new officer

Question 3

Verbalize personnel expectations
Establish priorities
Listen to crew members

Answer 3

How to manage change

Question 4

——— expectations my be the most difficult to overcome

Answer 4

Internal

Question 5

An hour officer must first recognize which skill he is ——— and work to develop them

Answer 5

Lacking

Question 6

Community and governmental relations 
Administration
Inspection and investigation 
Emergency service delivery 
Health and safety

Answer 6

NFPA 1021 duties of a company officer

Question 7

The success of any fire service organization is directly proportional to its ————— ————

Answer 7

Community involvement

Question 8

First arriving unit officer is responsible for
————-
————-
————-

Answer 8

Size up
ICS
Allocating resources to control the incident

Question 9

———— ——— plans that result from the process assist level 1 officer in evaluating emergency scenes

Answer 9

Preincident planning

Question 10

The first arriving officer must develop
————
————
————

Answer 10

IAP
INCIDENT SAFETY PLAN
ICS

Question 11

A person who leads or directs a unit

Answer 11

Leader

Question 12

Individual who accomplishes a organizational objective through effective and efficient handling of material and Human Resources

Answer 12

Manager

Question 13

A person who is responsible for directing the performance of other people or employees

Answer 13

Supervisor