CHAPTER 5 Flashcards
1
Q
Open-ended questions
A
Questions in interviews and on
questionnaires that have no
prespecified answers.
2
Q
Closed-ended questions
A
Questions in interviews and on questionnaires that ask those responding to choose from among a set of specified responses.
3
Q
Formal system
A
The official way a system works,
as described in organizational
documentation.
4
Q
Informal system
A
The way a system actually
works.
5
Q
JAD session leader
A
The trained individual who plans
and leads joint application
design sessions.
6
Q
Scribe
A
The person who makes detailed
notes of the happenings at a
joint application design session.
7
Q
Business process
reengineering (BPR)
A
The search for, and implementation of, radical change in business processes to achieve breakthrough improvements in products and services.
8
Q
Key business processes
A
The structured, measured set of
activities designed to produce a
specific output for a particular
customer or market.
9
Q
Disruptive technologies
A
Technologies that enable the breaking of long-held business rules that inhibit organizations from making radical business changes.
