Chapter 5 Flashcards
1
Q
What is Communication ?
A
Communicating effectively helps to promote good relations and prevent misunderstanding.
2
Q
What is the 4 factors use of communication ?
A
- get work done 2. discuss ideas 3. tell others about their products 4. tell others about themselves.
3
Q
What is types of Communication ?
A
Communication among staff within an organisation is knows as internal communication. Communication with people outside the organisation is knows as external communication.
4
Q
Why is effective communication important ?
A
Miscommunication can lead to misunderstanding which may cause strained working relationships between and among colleagues and with customers.
5
Q
Types of Communication Methods
A
Verbal, Written, Non-verbal
