CHAPTER 5 Flashcards
EVALUATING REFERENCES
REFERENCE CHECK
REFERENCE
LETTER OF RECOMMENDATION
- process of confirming the accuracy of resume and job application information
REFERENCE CHECK
- the expression of an opinion either
orally or through a written checklist, regarding an applicant’s ability, pervious performance, work habits, character, or potential for future success
REFERENCE
- letter expressing an opinion about an applicant’s ability, previous performance, work habits, character, or potential for future success
LETTER OF RECOMMENDATION
REASONS FOR USING REFERENCES AND
RECOMMENDATIONS
- Confirming details on the resume
- Checking for discipline problem so as to avoid “negligent hiring”
- Discovering new information about the
applicant - Predicting future performance
* Leniency
* Knowledge of the applicant
* Low reliability
* Extraneous factors in writing and reading
letters
- One of the intelligence measurement categories developed by Peres and Garcia for analyzing the adjectives used in letters of recommendation
MENTAL AGILITY
- if an organization hires an applicant without checking his references and background and he later commits a crime while in employ of the organization
NEGLIGENT HIRING
- a person providing references can be charged with defamation of character
FEAR OF RAMIFICATION
* SLANDER if the reference is oral
* LIBEL if it is written
- they have the right to express their opinion provided they believe what they say is true and has reasonable grounds for this belief
CONDITIONAL PRIVILEGE
- an employer can be guilty of negligent hiring for not contacting references, a former employer also can be guilty of this
NEGLIGENT REFERENCE
A. PREDICTING PERFORMANCE USING
APPLICANT KNOWLEDGE
JOB KNOWLEDGE TESTS
- designed to measure how much a person knows about a job Example: Applicants for a bartender position might be asked how to make a martini, and applicants for an HR position might be asked how to conduct
a job analysis.
JOB KNOWLEDGE TESTS
B. PREDICTING PERFORMANCE USING
APPLICANT ABILITY
- ABILITY TESTS
- COGNITIVE ABILITY
- PERCEPTUAL ABILITY
- PSYCHOMOTOR ABILITY
- PHYSICAL ABILITY TESTS
- SKILL TEST
- PHYSICAL EXAMINATIONS
- most commonly used in industry (12 minutes
administration)
- WONDERLIC PERSONNEL TEST
- consists of vision, color discrimination, depth perception, glare sensitivity, speech and hearing
PERCEPTUAL ABILITY
- finger dexterity, manual dexterity, control precision, multi-limb coordination, response control, reaction time, arm hand steadiness, wrist-finger speed, and speed- of-limb
PSYCHOMOTOR ABILITY
- often used for jobs that require physical strength and stamina
- measured in one of the two ways
PHYSICAL ABILITY TESTS
two ways
(1) Job simulations
(2) Physical agility
- test that measures an employee’s
level of some job-related skill
SKILL TEST
- Applicants undergo physical examination to
determine the physical fitness of the applicant for the job.
PHYSICAL EXAMINATIONS
PREDICTING PERFORMANCE USING
APPLICANT SKILL
WORK SAMPLES
ASSESSMENT CENTER
LEADERLESS GROUP DISCUSSION
BUSINESS GAMES
IN-BASKET TECHNIQUE
- IN: holds paperwork that must be handled
- OUT: contains completed paperwork
SIMULATIONS
- - role plays and work samples
- the applicant actual job- related tasks
WORK SAMPLES
selection technique characterized by the use of multiple assessment methods that allow assessors to actually observe applicants perform simulated job tasks
ASSESSMENT CENTER
-applicants meet in small groups and are given a job-related problem to solve or a job-related issue to discuss
LEADERLESS GROUP DISCUSSION
- exercises allowing applicant to demonstrate attributes like creativity, decision making, and ability to work with others
BUSINESS GAMES