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SPM > chapter 5 > Flashcards

chapter 5 Flashcards

1
Q

_____ is what customer looks in any product.

A

quality

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2
Q

what is quality?

A

What is perceived as high or low depending upon the usefulness and utility of the product.

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3
Q

Quality begins with ______ and ends with ________.

A

customer specification and customer judgement

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4
Q

List quality characteristics?

A
  • Product Operations
  • Product Revision
  • Product Transition
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5
Q

List some of product operations

A

Usability Security Efficiency Correctness Reliability

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6
Q

List some of product revision

A

—– > Maintainability Adaptability Expandability

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7
Q

List some of product transition

A

—— > Reusability Portability Interoperability

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8
Q

what is the aim of SQAP?

A
  • produce satisfactory product
  • give confidence to developers and customers
  • outline standards, procedures and methodologies
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9
Q

Quality of product is influenced by ________ ?

A

quality of process

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10
Q

list Quality Management Activities

A

quality planning
quality assurance
quality control

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11
Q

_________ Select applicable procedures and standards for a particular project and how to satisfy those standards?

A

quality planning

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12
Q

The main outputs of quality planning?

A
  • Quality management plan
  • Quality metrics
  • Quality checklists
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13
Q

________ Includes all of the activities related to satisfying the relevant quality standards?

A

quality assurance

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14
Q

continuous quality management is the goal of ___________ ?

A

quality assurance

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15
Q

what are the main outputs of quality assurance?

A

Requested changes
Recommended corrective actions
Updates of the above and quality management plan

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16
Q

__________ monitors that procedures and standards are followed?

A

quality control

17
Q

The main outputs of Quality Control?

A

decision- accepted/rejected
Rework-action - brings rejected items into compliance with specifications
Process Adjustments - correct or prevent further quality problems

18
Q

what are the Tools and Techs Quality Control?

A
  • Seven Basic Quality Tools
  • Statistical Sampling
  • Six Sigma
19
Q

What are the seven basic quality tools?

A

CCC PHFS
- control chart
- check sheet
- cause and effect
- Pareto chart
- histogram
- flow chart
- scatter chart

20
Q

_________ is the tangible manifestation of the software.

A

documentation

21
Q

what are the 3 documentation standards?

A
  • documentation process S
  • document standard S
  • document interchange S
22
Q

_________ is concerned with how documents should be developed, validated and maintained?

A

documentation process standard

23
Q

_______ Allows electronic documents to be exchanged?

A

document interchange standard

24
Q

list and describe Types of Documentation Standards.

A
  • Document identification standards
    How documents are uniquely identified
  • Document structure standards
    Define Standard structure for project documents
  • Document presentation standards
    Define fonts and styles, use of logos, etc
  • Document update standards
    Define how changes from previous versions are reflected in a document
25
Q

________ concerned with documentation content and structure?

A

document standard

26
Q

_________ are key to effective quality management.

A

standards

27
Q

Two approaches to quality control?

A

quality review
testing

28
Q

_________ is the Principal method of validating the quality of a process or product?

A

quality review

29
Q

Types of review?

A
  • Inspections for defect removal (product)
  • Reviews for progress assessment (prod., process) - Quality reviews (product, standards)
30
Q

Review Process?

A
  • Identify what to review
  • Plan the review
  • Perform the review
  • Close the review
31
Q

_________ is a Dynamic method for verification and validation?

A

testing

32
Q

Two approaches to testing?

A

Functional and structural

33
Q

_____________ testing is aka black box testing?

A

functional testing

34
Q

_____________ testing considers internal logic?

A

structural testing

35
Q

Levels of testing?

A
  • Unit testing
  • Integration testing
  • System testing
  • Acceptance testing
36
Q

________ is a basic document guiding the entire testing process.

A

test plan

SPM (7 decks)

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