CHAPTER 4: THE GUEST ROOM

Question 1

Guest choice of room type, configuration and destination

Answer 1

Room preference

Question 2

Offer guests incrementally nicer configuration usually offered to vips or regular loyal guest

Answer 2

Upgrades

Question 3

Identifies smoking or non-smoking room

Answer 3

From designations

Question 4

Room with single bed, occupied by one person

Answer 4

Single room

Question 5

Two single beds or maybe occupied by 1 or 2 persons

Answer 5

Twin room

Question 6

One double bed or queen bed, good for 2 persons

Answer 6

Double room

Question 7

Two double or queen beds, occupied by 2 or more persons

Answer 7

Double double room

Question 8

One double bed and roll away bed are two single bed plus one roll away then, occupied by 3 people

Answer 8

Triple room

Question 9

May have two beds or more, occupied by 4 people

Answer 9

Quadruple room

Question 10

Has a king size bed, occupied by 1 or 2 people

Answer 10

King room

Question 11

Room with studio bed, a couch that can be converted into bed

Answer 11

Studio

Question 12

Studio may also called an ______.

Answer 12

Executive room

Question 13

Have two or more rooms with entrance doors from the outside and a door between them

Answer 13

Connecting rooms

Question 14

Characterized the physical makeup of the guest room

Answer 14

Room configuration

Question 15

Looks beyond the number of people and how they determine sleeping room rates

Answer 15

Room configuration

Question 16

Room sold at moderate rate, equip with standard facilities and amenities

Answer 16

Standard configuration

Question 17

The greatest number of available rooms

Answer 17

Run of the house (ROH) rooms

Question 18

More species and more elegant in design than standard room

Answer 18

Deluxe or enhance configuration

Question 19

Deluxe or enhance configuration sometimes called _____ or _____ room.

Answer 19

Concierge or business level

Question 20

Much larger room with superior amenities and facilities

Answer 20

Suits configuration

Question 21

Room with a belt and a sitting area and it is larger than standard room

Answer 21

Junior suite

Question 22

Suite room located on the corner of hotel building

Answer 22

Corner suite

Question 23

This suites span to floors or more to create very high ceilings

Answer 23

Bi-level Suite

Question 24

Intended to entertain groups of people

Answer 24

Hospitality suite “hospos”

Question 25

This suites is the best room in the hotel

Answer 25

Presidential suite

Question 26

Located on the penthouse or top of the floor building

Answer 26

Penthouse suite

Question 27

Design for top executive

Answer 27

Executive suite

Question 28

Hotels assign room numbers by floor

Answer 28

Room numbering

Question 29

Ensures that rooms are properly designated by their current and assign a new status as it changes

Answer 29

Room status reconciliation

Question 30

are grouped by the guest rooms state of occupancy, state of cleanliness, and state of exception

Answer 30

Room status categories

Question 31

The guest as checked in to the room

Answer 31

Occupied

Question 32

Guest has checked out of the room

Answer 32

Vacant

Question 33

Room is available for new occupancy

Answer 33

Ready

Question 34

Room has not cleaned by housekeeping

Answer 34

Dirty

Question 35

Room has been clean but not yet verified as clean

Answer 35

Clean

Question 36

Rome was removed from inventory for a specific reason

Answer 36

Out of order

Question 37

Combines both occupancy and cleanliness information

Answer 37

Room status code

Question 38

Often dictates the hotels service level and target market

Answer 38

Guest room makeup

Question 39

The universal items in hotels are:

Answer 39

Bed, phone, bathroom, television

Question 40

Hotel is given industry ratings (____ and ____) based in part on the makeup of their guest rooms

Answer 40

Star and diamond

Question 41

______ are also based in part of the guest room and what is inside it

Answer 41

Service classifications

Question 42

Used to ensure gas safety by changing the access to a guest room between guest

Answer 42

Key control system