CHAPTER 4: THE GUEST ROOM Flashcards
Guest choice of room type, configuration and destination
Room preference
Offer guests incrementally nicer configuration usually offered to vips or regular loyal guest
Upgrades
Identifies smoking or non-smoking room
From designations
Room with single bed, occupied by one person
Single room
Two single beds or maybe occupied by 1 or 2 persons
Twin room
One double bed or queen bed, good for 2 persons
Double room
Two double or queen beds, occupied by 2 or more persons
Double double room
One double bed and roll away bed are two single bed plus one roll away then, occupied by 3 people
Triple room
May have two beds or more, occupied by 4 people
Quadruple room
Has a king size bed, occupied by 1 or 2 people
King room
Room with studio bed, a couch that can be converted into bed
Studio
Studio may also called an ______.
Executive room
Have two or more rooms with entrance doors from the outside and a door between them
Connecting rooms
Characterized the physical makeup of the guest room
Room configuration
Looks beyond the number of people and how they determine sleeping room rates
Room configuration
Room sold at moderate rate, equip with standard facilities and amenities
Standard configuration
The greatest number of available rooms
Run of the house (ROH) rooms
More species and more elegant in design than standard room
Deluxe or enhance configuration
Deluxe or enhance configuration sometimes called _____ or _____ room.
Concierge or business level
Much larger room with superior amenities and facilities
Suits configuration
Room with a belt and a sitting area and it is larger than standard room
Junior suite
Suite room located on the corner of hotel building
Corner suite
This suites span to floors or more to create very high ceilings
Bi-level Suite
Intended to entertain groups of people
Hospitality suite “hospos”
This suites is the best room in the hotel
Presidential suite
Located on the penthouse or top of the floor building
Penthouse suite
Design for top executive
Executive suite
Hotels assign room numbers by floor
Room numbering
Ensures that rooms are properly designated by their current and assign a new status as it changes
Room status reconciliation
are grouped by the guest rooms state of occupancy, state of cleanliness, and state of exception
Room status categories
The guest as checked in to the room
Occupied
Guest has checked out of the room
Vacant
Room is available for new occupancy
Ready
Room has not cleaned by housekeeping
Dirty
Room has been clean but not yet verified as clean
Clean
Rome was removed from inventory for a specific reason
Out of order
Combines both occupancy and cleanliness information
Room status code
Often dictates the hotels service level and target market
Guest room makeup
The universal items in hotels are:
Bed, phone, bathroom, television
Hotel is given industry ratings (____ and ____) based in part on the makeup of their guest rooms
Star and diamond
______ are also based in part of the guest room and what is inside it
Service classifications
Used to ensure gas safety by changing the access to a guest room between guest
Key control system
