CHAPTER 1:

Question 1

Latin word of hotel

Answer 1

hoste or oste

Question 2

Person or thing that provides something for a guest like lodging or food

Answer 2

Host

Question 3

Hostel derived from host meaning _____.

Answer 3

Inexpensive inn

Question 4

Relationship between ownership and management

Answer 4

Lodging management associations

Question 5

Hotel run by owner and its family

Answer 5

Owner operated

Question 6

Run by owner and hired non family personnel

Answer 6

Owner managed

Question 7

Not chain affiliated, responsible to the owner for hotels performance

Answer 7

Independent

Question 8

Owner has no role in management or day to day operation

Answer 8

Independent

Question 9

Independently owned hotels that the philippines themselves with a chain

Answer 9

Franchised

Question 10

Pays a franchise fee to the chain

Answer 10

Franchisee

Question 11

Paid in exchange for the rights to use the need

Answer 11

Franchiser

Question 12

Provides consumer with an avenue to locate a hotel of choice in certain location

Answer 12

Centralized reservation system (CRS)

Question 13

Agreement between investors or owners of a project, management company hired for coordinating and overseeing a contract

Answer 13

Management contract

Question 14

Greater quality control

Answer 14

Management contract

Question 15

Less quality control

Answer 15

Franchising

Question 16

Result of a product or service a hotel makes available to the guest for a price

Answer 16

Revenue sources

Question 17

Main product of any hotel

Answer 17

Sleeping room

Question 18

The price of each room

Answer 18

Room rate

Question 19

Measurement of how many rooms sold vs. how many rooms available to sell

Answer 19

Occupancy

Question 20

Meeting meal, dance, exposition or any gathering of more than 1 person

Answer 20

Group function

Question 21

Selling the price for a specified period

Answer 21

Room rental

Question 22

Providing fnb service in this room

Answer 22

Banquet or catering service

Question 23

Comparing the sales revenue vs. the cost incurred providing service or product

Answer 23

Profit margin

Question 24

What it cost the hotel to keep room in relation to what that room is solved for the average guest

Answer 24

Room cost analysis

Question 25

Cost of a particular food item in relation to the price sold

Answer 25

Food cost

Question 26

Guess who are staying at hotel and will for convenience the lack of other option utilize the outlets in the hotel

Answer 26

Captive audience

Question 27

Sleeping rooms at hotel are considered perishable

Answer 27

Opportunity cost

Question 28

Catering business acquired by a hotel that has all the attendance staying at the hotel itself

Answer 28

Group catering contribution

Question 29

Provides clear cut directions and detail instructions needed to perform a specific task operation consistently

Answer 29

Standard operating procedure (SOP)