Chapter 4: Staffing Flashcards
it is critical in the pharmacy because it is the organization of employees and workers into various operating units.
Staffing
they do the work and are a major expense in the organization. Because employment is always linked to the economy
Staff
used in the sphere of employment. It is the process of acquiring, deploying, and retaining a workforce of sufficient quantity and quality for the efficiencey and effectivity of an organization. Comprises the recruitment process to the employment of staff
Staffing
Managing people, it deals with providing care to people
human resource management (HRM)
HRM includes:
- recruiting
- hiring
- training
- developing
- terminating
poor management is:
- unclear directives from management
- poor teamwork
- insufficient training
- inadequate feedback about productivity and quality of work performance
- conflicts in the workplace
it will help both the management and prospective employees to understand what employment with the pharmacy means
Personnel policies
Pharmacist have to be licensed and must adhere to the requirements for continuing education
Licensing and registration
the number of hours an employee works, per week. This includes the time and method of payment for regular hours and overtime work
Hours
the bulk of a person’s earnings comes from a base salary or wage and incentives, such as bonuses. Competitive wages must be paid to attract and retain competent personnel
Compensation
health insurance, discount on merchandise, pension plans, and other benefits play a major role in staffing, particularly in attracting new employees and retaining existing ones
Fringe benefits
how long and when can it be taken? this is important for the employees to have but such scheduling cannot be allowed to disrupt the operation of the business
Vacations
to what extent will the employees be allowed to? this is for personnel need, emergencies, holidays, birthdays, etc. it is also important to consider these occurrences that can disrupt regular operations
Time off
each employee should be given adequate ______ for the job
Training
conflicts between and among employees are bound to occur. The best course of action is to plan for them and establish a procedure for handling grievance cases in an expeditious manner
Grievances
a major consideration in the staffing process is whether higher-level positions can be filled from within the pharmacy. Promoting an insider vs. hiring an outsider is a sensitive matter, one factor that affects the pharmacy’s ability to retain good employees
Promotion
will there be a review of employee performance? What factors will be included in such a review? How will the reviews be used?
Personnel review
clearly written policies must be developed to make the termination as clear as possible from both an operational and legal standpoint.
Termination
the process of attracting job candidates with the right characteristics and skills to fit the job openings. It involves information derived from the job description.
Recruitment
it is determining a job description (the activities the job entails)
Job analysis
the characteristics of the individual who should be hired for the job
Job specification
Steps in Recruitment:
> Job Analysis -the manager should perform certain analysis and describe the hobs or functions of employees in his or her pharmacy
Job Specification -emphasizes personal qualities
Job Description -highlights work elements to be performed
4 Steps of strategic human resource planning:
- Planning for future needs
- Planning for future turnover
- Planning for recruitment, selection, and layoffs
- Planning for training and development
Common sources of potential employees:
> Internal Sources
>External Sources/External Recruiting
one method of reaching a wide range of possible applicants
Advertising
“help wanted” sign in a pharmacy window is a kind of advertising that allows many passersby to find an opportunity
Drop-ins
an organization that helps match employers and employees typically for government jobs.
Public Employment Agencies
an organization that helps employers find employees and vice-versa
Private Employment Agencies
the school provides placements for students looking for careers in different fields related to their course program
School Placement
these are people who show up at the forum without invitation
Walk-in
These are people who write unsolicited job-seeking letters
Write-in
The internet has become a major source of recruiting job candidates
Online recruiting
the process of choosing which people would best fill specific jobs. A procedure for screening applicants - sorting out the best-qualified applicants
Selection
Steps in Selection Process:
>completed job applications >initial screening >testing >background investigation >in-depth selection interview >physical examination >job offer
the opportunity to demonstrate his/her occupational skills
Job Proficiency Test
it includes aptitude, personality, and vocational interest tests
Psychological Test
measure the potential for performing satisfactorily on the job, given sufficient training. Mental ability test - solve problems and learn new materials
Aptitude test
measure personal traits and characteristics that could be related to job performance
Personality test
preferences for engaging in certain activities such as mechanical, clerical, literary, or managerial work
Interest test
measure the extent of a person’s integrity which relates to job behavior
Integrity test
the employee must be oriented to the company/organization and the organization and the person and trained so they can perform their task properly
Employee Orientation
it is of considerable value in handling future disputes and problems. It contains the policies and procedures of the pharmacy
Employee handbook
the purpose of _____ is to improve the performance of employees in their current tasks and jobs
training
_________ is to prepare employees for new responsibilities and positions
development
involves welcoming new employees, presenting a positive first impression, providing information that will allow them to settle into their new responsibilities.
Orientation training
helps current employees keep up with the development of the organization, learn new information, develop new skills to perform better, and refresh capabilities.
Job training
Management training and Development guidelines:
>developent must be action-oriented >development must be an ongoing process >program must allow room for mistakes >process of development must be flexible >all phases of the development process must be closely controlled and monitored
showing how to do the job and allowing the employee to actually perform the task
On-the-job training (OJT)
employees trade jobs on a relatively frequent basis during the training period so that each has an opportunity to manage a whole spectrum of positions
Job rotation
does various jobs and essentially watches and learns the various processes and procedures, and performs in a staff or advisory position
Creation of “assistant to” positions
training off the premises
Off-the-job training
Labor Standard Laws:
minimum wage holiday pay premium pay overtime pay night shift differential service incentive leave (vacation) service charges separation payretirement pay 13th-month pay maternity leave paternity leave
Welfare laws:
social security system
employees compensation commission
PhilHealth
Pag-IBIG
performs the necessary or desirable tasks in the regular business/operations of the employer
Regular employee
the employee will seek to prove to the employer that he/she is qualified and has the skills necessary to meet the standards of the organization
Probationary employee
works for a short duration of time and the work assignment may possibly be related to the business or trade of the employer
Contractual employee
one whose service has been engaged intermittently, in various periods, within a period of at least one year
Casual employee
period of employment is fixed to last the duration of a specific project or phase
Project employees
a person who is hired to perform a certain task or set of tasks, the duration of which is pre-determined on the employment during a particular season
Seasonal employee
hired temporarily for the purpose of substituting for a regular employee who may be absent from his or her position for some valid reason. Must vacate the position upon return of the regular employee
Substitute employee
